Safeguest FAQs

Is the Safeguest verification link safe?

Yes. The Safeguest verification link is a secure and safe link used for identity verification and deposit processing.

Can Safeguest be used with Uplisting Guest Identity?

No. Safeguest replaces both:

• Uplisting Guest Identity
• Uplisting Protect (Security Deposit)

These must be disabled when Safeguest is enabled.

Can Safeguest be enabled per listing?

Yes. Safeguest can be enabled:

• Per listing
• Per booking channel

Will I still be charged for Uplisting deposit or Guest Identity features when using SafeGuest?

No. When Safeguest is enabled:

• Uplisting Guest Identity should be disabled
• Uplisting Protect should also be disabled

You will not be billed for these features.

Do guests have to pay the deposit?

Yes. Guests must choose one of the following on the Safeguest verification flow:

• Safeguest refundable security deposit
• Safeguest non-refundable waiver

There is currently no option to skip this step.

Will the Safeguest verification flow be applied to bookings made before enabling Safeguest?

No. Safeguest only applies to bookings created after Safeguest is enabled.

Does Safeguest require Stripe to be enabled on Uplisting?

No. Safeguest identity and deposits are handled by Safeguest.

However, keeping Stripe connected is recommended for booking payments processed through Uplisting.

Safeguest option is not visible

If you do not see the Safeguest option on Uplisting's Identity & Deposits page, check:

1. Your listing's base currency. Safeguest is currently only available for listings using GBP currency. To update the currency: On your Uplisting calendar, select the Listing → Pricing → Base pricing → Currency
2. You'd also need to confirm if Uplisting's Guest Identity feature is disabled for you to see the Safeguest option.

Safeguest cannot be enabled

Safeguest requires the Uplisting Guest Identity feature to be disabled. If Guest Identity is enabled, you will need to disable it before enabling Safeguest.

Guests are not receiving the SafeGuest verification link

To ensure guests receive the Safeguest verification link:

1. Confirm the booking is Confirmed
2. Add the safeguest_verification_link custom booking attribute tag to your automated message:

The verification module is not showing on the guest booking page

The Safeguest verification module only appears for confirmed bookings.

Pending bookings will not display the verification section.

A booking does not show Safeguest verification

Safeguest only applies to bookings made after Safeguest was enabled.

Bookings created before Safeguest was configured will not include the verification link.

Do I need to sign up for SafeGuest through Uplisting?

Yes, you must sign up for SafeGuest via Uplisting in order to connect the two platforms successfully.

When you enter your email in Uplisting, you’ll receive an invitation email from SafeGuest. You should follow that link to complete your setup.

What happens if I already signed up on the SafeGuest website directly?

If you created a SafeGuest account outside of Uplisting (directly on their website), you may run into connection issues.

This happens because:

• SafeGuest treats accounts created directly on their platform and those created via Uplisting as separate accounts
• The same email address cannot be used for both, which blocks the connection

You would need to use a different email to register for Safeguest withinUplisting

How do I update the Safeguest security deposit shown to guests

You can update the listing's security deposit amount within Uplisting on this page: https://app.uplisting.io/automate/identity-and-deposits

Once updated, this will be synced to Safeguest for future bookings.