How to configure automated messages

How to configure automated messages

Each listing's automated messages can be configured independently. Select a listing on the calendar then select Automated messages. Here you'll see a number of set automated messages which you can enable and edit.

These are the automated messages you can enable and edit:

  1. New Booking
    Sent when a booking is confirmed (sent within 10 minutes of booking)
  2. 1 week before check-in (based on check-in time)
    This message gets sent out if the guest books less than 7 days before check-in, but not if they book on the day of check-in.
  3. Reminder of upcoming stay
    Sent 72 hours (3 days) before check-in (based on check-in time)
  4. Check-in instructions
    Sent 24 hours (1 day) before check-in (based on check-in time).

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Check-in instructions

This message gets sent to last-minute bookers (within 10 minutes). A guest will receive this message if they book less than 24 hours before check-in, or up until 11.50 pm on the day of check-in.

  1. Day of check-in
    Sent 1 hour before check-in (based on check-in time)
  2. First morning of stay
    Sent at 10 am on the day after check-in (first morning of guest stay).

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First morning of stay

This message only gets sent if the booking is at least 2 nights long

  1. Before check out
    Sent 16 hours before check-out (based on check-out time)
  2. After check out
    Sent 24 hours (1 day) after check-out (based on check-out time)

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