Each listing's automated messages can be configured independently. Select a listing on the calendar then select Automated messages. Here you'll see a number of set automated messages which you can enable and edit.
- New Booking
Sent when a booking is confirmed (sent within 10 minutes of booking)
- 1 week before check-in (based on check-in time)
This message gets sent out if the guest books less than 7 days before check-in, but not if they book on the day of check-in.
- Reminder of upcoming stay
Sent 72 hours (3 days) before check-in (based on check-in time)
- Check-in instructions
Sent 24 hours (1 day) before check-in (based on check-in time).
This message gets sent to last-minute bookers (within 10 minutes). A guest will receive this message if they book less than 24 hours before check-in, or up until 11.50 pm on the day of check-in.
- Day of check-in
Sent 1 hour before check-in (based on check-in time)
- First morning of stay
Sent at 10 am on the day after check-in (first morning of guest stay).
First morning of stay
This message only gets sent if the booking is at least 2 nights long
- Before check out
Sent 16 hours before check-out (based on check-out time)
- After check out
Sent 24 hours (1 day) after check-out (based on check-out time)
Updated 4 months ago