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It can take up to 24 hours for the SSL Certificate to populate on your domain. During this time you may see an error, or warning when attempting to load the site. If this is still in place after 24 hours please send us a message on customer support.

What is a subdomain?

A subdomain is an additional part to your main domain name. Subdomains are created to organise and navigate to different sections of your website. You can create multiple subdomains or child domains on your main domain.

Taking Uplisting as an example. Our main domain is [uplisting.io](http://uplisting.io), you can also access our website using www.uplisting.io. www is the most common subdomain you see on the internet. You may also notice that the Uplisting web-app (ie. the software) is on a different subdomain. That is app.uplisting.io.

What subdomain should I use?

Both options described below are normal use cases for our members. Option 2 is easiest and Option 1 gives you more flexibility as you can (externally to Uplisting) create website pages and content (using a website tool such as Squarespace or Wordpress).

Option 1: If you already have a website

If you already have a website, your website is most likely using the www subdomain, ie. your website is www.yourdomain.com . Unless you want to replace your website entirely with Uplisting's direct booking website (which many members do), you need to point a different subdomain to the Uplisting direct booking website. This is a very normal thing to do. You can use a domain such as book (eg. book.yourdomain.com), reserve (eg. reserve.yourdomain.com) or something to that effect. It's up to you.

How will a potential guest know about the subdomain?

You should add buttons (eg. a "book now" button) and links on your main website that send the visitor to the subdomain you select for your Uplisting direct booking website. This is effectively how you link the two separate websites, ie. your existing website and the Uplisting direct booking website.

Option 2: If you don't have an existing website and intend on using Uplisting's Direct Booking Website only

In this case you should use www as your subdomain. This means that any visitor typing [www.yourdomain.com](http://www.yourdomain.com) into their browser will see your Uplisting direct booking website.