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Knowledge base

Go to Uplisting

Getting started

Getting Started with Uplisting
Guest pre-arrival automation
FAQ's

Guest experience

Dynamic message tags
Unified inbox
Automated reviews
Enquiry auto-responder
Saved replies

Outbound communications

Guest message rules
Migrating from legacy messaging
Outbound message logs

Messaging

SMS messages
- SMS FAQs
AI Messaging
- AI Messaging Control Center
  - Knowledge Center
  - Content & Files

Core functions

Multi-calendar
- What do the colours indicate?
Bookings
Properties (listings)
Dashboard

MObile app

Monthly calendar view
Block dates (mark dates unavailable)

Operations

Cleaning scheduler
eSign rental agreements
- Booking site specific rental agreements
Guest identification verification
Client (owner) management
Protect - Security deposits
Automated guest access with RemoteLock
Automate guest access with Uplisting Smart Locks
Users
- Accepting a Team invitation to Uplisting
Upsell's Feature FAQ

Airbnb

Connecting to Airbnb
Import new Airbnb listings
Moving an existing Airbnb connection to a new Uplisting property
Airbnb Enquiries & Booking Requests
Setting Airbnb Cancellation Policies
FAQ's
Boost your rankings on Airbnb
Manage your Airbnb Notifications & Opportunities
Airbnb Quality Dashboard

Google Vacation Rentals

Introduction to Google Vacation Rentals
Google booking fees
How will my properties appear on Google?
Book directly branding
Google listing requirements
How to publish your properties on Google
How to deactivate your listings from Google
FAQs

Booking.com

Connecting to Booking.com
FAQ's
Booking.com messages sending to wrong guest

Vrbo (HomeAway)

Connecting to Vrbo
How to update listing content and settings
FAQ's

Direct bookings

Direct booking website (legacy)
Direct booking payments
Guest payment links
Custom domains
- Introduction to custom domains
- How to configure your DNS records
FAQ's
Promotions
Direct booking widget
Different ways to use and connect the Direct booking engine
Upsells

Insights

Insights
- Metric calculations

Availability settings

Mark individual dates unavailable
Booking windows
Advance notice (booking lead time)
Gap Night Settings
Linked listings
- How to link listings
Closed for arrival (CFA) & departure (CFD)
Minimum length of stay (MLOS)
Multi-units

Website Builder

How to Activate the Website Builder
Dashboard and Account
Widgets
Website Builder

Pricing settings

Smart rates & prices
Custom booking site markup
Lead time rate rules (last minute discounts)
Extra guest charges
How to set and change rates on Uplisting
Payment rules (guest payment plans)

Integrations

Stripe
- How to find your Stripe account ID
- Stripe Radar and Disputes
Zapier
- Zap Triggers
- Trigger Zap on check out
API & Webhooks
PriceLabs
Wheelhouse
Beyond Pricing
Besty.AI
Cleanster.com
Lula.Cleaning
Clearing
Syncing prices from all other pricing solutions
Google Analytics
Installing Google Analytics 4 via Google Tag Manager
Intercom
Facebook pixel
Minut
Turno (formerly TurnoverBnB)
Safely
Rankbreeze
KeyNest
HouseStay
ChargeAutomation
SafeGuest

iCAL Booking sites

Expedia
TripAdvisor
Vrbo via iCal
How to take advantage of Uplisting features for iCAL bookings
Uplisting partner iCal
Warning Symbols Showing on Booking Sites Tab
Sending only Confirmed bookings via iCal
Find iCals for Your Listings

Reports

An introduction to reports
Bookings report
Daily occupancy and revenue
Bookings report (legacy)
Kick-Start Guide to Advanced Reporting
Guest Identification Status Reports

Billing

Uplisting Pricing
Understanding billing
- Deactivating Add-on Features
Manage your subscription
About the DAC7 Regulations

Troubleshooting

Hard refresh
How to find the Uplisting Booking ID
How to find the Uplisting listing (property) ID
SCA and 3DS payment issues
How to find the Outbound message rule for a property
How to reset your password
How to Enable Two-Factor Authentication (2FA)

Legacy features

Automated guest messages

Onboarding

Logging Into Uplisting
Adding listings to Uplisting (Airbnb)
Creating a new property
Stripe
Connecting to Vrbo (New to Vrbo)
- How to connect if you already have a Vrbo account
Adding Team Members and Cleaning Teams
Adding Direct bookings to Uplisting
Set up Finanical Settings
Taxes
Configuring Discounts
Configuring Booking Lead Time
Reviewing Property Details
- Additional Fees
- Advance Notice (Booking Lead Time)
Booking Windows
Channel Mark up
Linked listings
Pricing | Manually| Pricing Tools
Channels you can publish from Uplisting too
Do I Need to List Directly on an OTA First?
Airbnb via iCal
Pre-Arrival Requirements for Guests

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Reviewing Property Details

Before going live its important to double check the property information in detail

What details are important to review

Advance Notice
Booking Windows
Linked Listings

Updated 21 days ago

What’s Next

Additional Fees