Introduction to Protect

Background to how this powerful feature works for both you and your guests

Video introduction to Protect

How Uplisting Automated Security Deposits work

Very simply Automated Security Deposits collect a security deposit from your Booking.com, Vrbo and direct booking guests. You can enable/disable security deposits and determine the amount you wish to charge for each property.

If a guest does not provide a security deposit (either a payment method is not provided, or the payment method doesn't have sufficient funds), you are alerted via email and can handle the booking as you see fit.

Does Uplisting take full payment or pre-authorise the card?

Both. Pre-authorisation means you don't get charged for the transaction but can take partial or full payment of the security deposit is required. However, pre-authorisation only lasts for 7 days.

Uplisting smart collection

If a booking is 6 or fewer days in duration Uplisting will pre-authorise the payment card for the security deposit amount. Why 6 days? Uplisting processes the security deposit 24 hours before check-in.

If a booking is greater than 6 days in duration Uplisting will process the full charge. Stripe charges transaction fees on these payments which is why the system pre-authorises where possible.

How Uplisting collects payments from guests

Uplisting already has credit card details for Vrbo (HomeAway) and direct bookings via your website. If you use Payments by Booking.com, or if Booking.com don't provide credit card details to Uplisting, we need to collect a credit card from your guest to process the security deposit payment.

The automated security deposit feature works in scenarios. However, you must have at least one Stripe account (you can have multiple) and connect that Stripe account to Uplisting.

This illustration below shows how the feature works, depending on whether Uplisting has access to the guest credit card.


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