Trigger Zap on check out

It is possible to create Zaps that trigger based on a booking checking-out (or checking-in) using the Booking Updatetrigger. What triggers a booking update?

How to set up a Zap to trigger when a guest checks-out

The first step is to trigger the Uplisting Booking Updated event.

Create a filter

Next, we need to add a Zapier filter step. This filter will ensure the trigger only fires or causes an action based on specific attributes. Check out this guide to see what booking updates trigger a booking updated event. For example, a booking update is triggered if the guest's email address is updated. We don't want to trigger this Zap when a guest's email is updated, only when a guest checks out.

Checking what booking statuses are available (here, we can see there are two that may be relevant:

1. checked_out
   A booking is checked_outwhen a user manually selects the "Check guest out" button on a booking.
   
2. needs_check_out
   A booking status is set to needs_check_out at 12am UTC on the day of checkout. This means a guest has not necessarily checked out of your property when the booking update event for this status is triggered.

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When to use each status?

If you rely on manually checking guests out, use the checked_outstatus. If you don't manually check guests out use the needs_check_out status, or use both (as we have in the screenshot below).

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Add a Zapier Delay action is using needs_check_out

A booking status is set to needs_check_out at 12am UTC on the day of checkout. This means a guest has not necessarily checked out of your property when the booking update event for this status is triggered.

If you are using the needs_check_outstatus add a Zapier Delay action as a third step if you want the action to take place after the guest has actually checked out.

Create a filter similar to what is shown in the image below.

Finally, create your action. This could be to send an email, an sms, add a row to a spreadsheet or one of 1000 other potential actions.