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Knowledge base

Getting started

  • Getting Started with Uplisting
  • How to switch to Uplisting from other software
  • Guest pre-arrival automation
  • FAQ's
    • What syncs to booking sites and how quickly
    • Does Uplisting sync listing content and photos to booking sites?
    • Is Uplisting right for me?

Guest experience

  • Dynamic message tags
    • Message tags
    • Custom message tags
    • Custom property attribute tags
    • Dynamic tags FAQ's
  • Unified inbox
  • Automated reviews
  • Enquiry auto-responder
  • Saved replies

Outbound communications

  • Guest message rules
    • Scheduling messages
    • Message filters
    • Message templates
    • Troubleshooting
    • How to's
    • Message rules FAQs
  • Migrating from legacy messaging
  • Outbound message logs

Core functions

  • Multi-calendar
    • What do the colours indicate?
  • Bookings
    • Booking price tables
    • How to cancel or delete a booking
    • Move bookings between listings
    • Pending bookings
    • Arrival and departure times
  • Properties (listings)
    • Details
    • Pricing
    • Availability
    • Automated messages
    • Booking sites
    • Lead time rate rules
    • Tag (group) listings
    • Linked listings
    • Remove or Delete a property on Uplisting
    • Creating a new property
  • Dashboard

Operations

  • Cleaning scheduler
    • Introduction to the Cleaning scheduler
    • Assignment methods
    • How does Uplisting work for cleaning teams?
    • Cleaning FAQ's
    • Create mid-stay or ad hoc cleaning tasks
    • Using the Action screen
  • eSign rental agreements
    • Booking site specific rental agreements
  • Guest identification verification
  • Users
  • Owner/client portal
    • What does an owner have access to
    • How to invite clients
    • Management fees
  • Protect - Security deposits
    • Introduction to Protect
    • Protect FAQs
    • How much does Protect cost?
    • The guest experience
    • How to refund the security deposit
  • Automated guest access with smartlocks

Airbnb

  • Connecting to Airbnb
    • The Airbnb connection process
    • How to connect to Airbnb (in read-only mode)
    • How to upgrade to a full-sync Airbnb connection
    • What changes on my Airbnb account when I connect?
    • Airbnb post-connection checklist
    • Disconnecting Uplisting from Airbnb
    • Issues connecting to Airbnb
  • Import new Airbnb listings
  • Airbnb Enquiries & Booking Requests
    • Airbnb Enquiries
    • How to find an Airbnb enquiry thread ID
    • Airbnb request to book reservations
  • FAQ's
    • How to find your Airbnb account ID
    • Turn off instant book
    • Change check-in and out time on Airbnb
    • Can't edit listing content on Airbnb
    • Unable to accept an Airbnb reservation alteration
    • Airbnb host service fee
    • Not receiving an email verification
    • Airbnb email alias not provided
    • Airbnb Offline Security Deposits
    • Airbnb Fees
    • Inviting clients to connect their Airbnb accounts
    • Airbnb guest sees "host's calendar is not updated"
    • What about Airbnb co-hosted listings?
    • Dates keep getting blocked on my Airbnb calendar - how to ensure dates are correctly available [updated June 2021].
    • Does Airbnb Smart Pricing work when connected to Uplisting?
    • How to Add Taxes on Airbnb
    • Messages sent as account owner rather than property manager
  • Boost your rankings on Airbnb

Google Vacation Rentals

  • Introduction to Google Vacation Rentals
  • Google booking fees
  • How will my properties appear on Google?
  • Book directly branding
  • Google listing requirements
  • How to publish your properties on Google
  • How to deactivate your listings from Google
  • FAQs
    • Is there a Google host portal?
    • Google My Business - is this the same?
    • Cancelling a Google booking
    • Unpublish Google
    • Markup Google prices
    • I can't see my properties and/or prices on Google
    • Can you use my website rather than Uplisting's?
    • How do I turn off instant book for Google Vacation Rentals?
    • How to update the photos displayed on the Google
    • How to find your listing on Google

Booking.com

  • Connecting to Booking.com
    • How to connect to Booking.com
    • How to disconnect Booking.com on Uplisting
  • FAQ's
    • Uplisting not syncing with Booking.com
    • Bookings allowed with lower min stay that was set
    • Booking allowed with lower rates
    • Missing guest messages
    • Booking.com reservation cancelled but not removed on Uplisting
    • Auto-replenishment and risk of double bookings
    • How to display all Booking.com calendar restrictions on the Booking.com extranet calendar
    • Add a cleaning fee to Booking.com
    • How to link restrictions to all rate plans
    • Failing payments via Booking.com credit cards
    • Booking.com Reservation but no payment taken on Stripe
  • Booking.com messages sending to wrong guest

Vrbo (HomeAway)

  • Connecting to Vrbo
    • How to connect to Vrbo (HomeAway)
    • How to connect if you already have a Vrbo account
    • Benefits of connecting to Homeaway via Uplisting as an official partner
  • How to update listing content and settings
    • Listing content requirements
    • Rental agreement
    • Suitability for children, pets, events, and smoking
    • Vrbo (Homeaway) wireless internet (wifi) amenity
  • FAQ's
    • Vrbo distribution FAQ's
    • Why do I need to collect payments myself when connecting to Vrbo (via API)?
    • Guest messages not appearing
    • My property has 0 bedrooms but I can't select 0
    • Messages not sent to Vrbo guest
    • Vrbo advertiser or assigned ID
    • How to cancel a VRBO booking
    • Vrbo (homeaway) guest info and prices not showing
    • How to publish a new property to Vrbo
    • How to assign a booking to Vrbo
    • How to set a Vrbo service fee amount
    • Vrbo post API connection guide

Direct bookings

  • Direct booking website
    • Introduction to the direct booking engine
    • Design and content
    • Price and availability settings
    • Terms & conditions
    • Linking an external website to Uplisting booking payment pages
    • Is it possible to use URL parameters to load search results?
  • Direct booking payments
    • Accept payments via Stripe
    • How to refund a direct booking
    • How to update guest credit card information
  • Guest payment links
  • Custom domains
    • Introduction to custom domains
    • How to configure your DNS records
  • FAQ's
    • How to connect with Wix, Squarespace, Wordpress, etc
    • How to upload your own logo
    • How to create your subdomain
    • How to set the page title
    • Listing address
    • Requirements to accept bookings
    • How to increase the size of your logo
    • Can I add pages to my booking website?
    • How to link the logo to another URL
    • How to update direct booking prices
    • Booking price changes
    • How to avoid chargebacks
    • Request to book (disable instant book)
    • How can I change the domain name for my Uplisting hosted site?
  • Promotions
  • Direct booking widget

Insights

  • Insights
    • Metric calculations (WIP)

Availability settings

  • Mark individual dates unavailable
  • Booking windows
  • Advance notice (booking lead time)
  • Linked listings
    • How to link listings
  • Closed for arrival (CFA) & departure (CFD)
  • Minimum length of stay (MLOS)
  • Multi-units

Pricing settings

  • Smart rates & prices
  • Custom booking site markup
  • Lead time rate rules (last minute discounts)
  • Extra guest charges
  • How to set and change rates on Uplisting
  • Payment rules (guest payment plans)

Integrations

  • Stripe
    • How to find your Stripe account ID
  • Zapier
  • API & Webhooks
  • PriceLabs
  • Beyond Pricing
  • Syncing prices from all other pricing solutions
  • Google Analytics
  • Intercom
  • Facebook pixel
  • Google Ads
  • Minut
  • TurnoverBnB
  • Safely
  • Rankbreeze
  • KeyNest

iCAL Booking sites

  • Expedia
  • TripAdvisor
  • Vrbo (HomeAway) via iCAL
  • How to take advantage of Uplisting features for iCAL bookings
  • Uplisting partner iCal
  • Warning Symbols Showing on Booking Sites Tab
  • Sending only Confirmed bookings via iCal

Reports

  • An introduction to reports
  • Bookings report
  • Daily occupancy and revenue
  • Bookings report (legacy)

Billing

  • Understanding billing
  • Manage your subscription

Troubleshooting

  • Hard refresh
  • How to find the Uplisting Booking ID
  • How to find the Uplisting listing (property) ID
  • SCA and 3DS payment issues
  • How to find the Outbound message rule for a property
  • How to reset your password

Legacy features

  • Automated guest messages
    • Introduction to automated messages
    • How to configure automated messages
    • FAQ's

Intercom

Suggest Edits

How to install Intercom

  1. Find your Intercom workspace ID (Intercom's guide to finding your ID is linked below)

    Where can I find my workspace ID (app ID)?

  2. Enter and save your Intercom workspace ID on the Direct Booking Engine Integration page here.

  3. Done! Intercom will now display on your Direct Booking website.

Updated over 1 year ago


  • Table of Contents
    • How to install Intercom