Introduction to automated messages


This guide refers to legacy (now disabled) guest messaging

Go to guest message rules to view our latest Outbound guest messaging feature.

What are automated guest messages?

Automated guest messages keep your guest informed from booking through to check-out. They’re designed to answer questions before they arise, saving you time whilst keeping your guests happy. Create your own templates using your unique tone of voice to offer that personal touch.

Keep it personal

You can insert dynamic message tags such as {guest_first_name} (which use guest booking information) to create messages that are personal to each guest. Learn more about dynamic message tags, here.