Client Statement FAQs

What’s the difference between an Invoice and a Payout statement?

• Invoice: Only shows the PM’s fees and any manually added property expenses
  Most commonly used when the owner is paid directly by the OTA, so the PM needs to invoice the client for management fees and expenses
• Payout: Shows all revenue, OTA channel fees, and expenses, ending with the payout amount
  Most commonly used when the PM manages everything, receives the booking revenue from the OTA and then pays the owner the net payout amount

Can I still issue invoices like before?

• Absolutely! Invoices work the same way as before, just with a fresh new UI. Additionally, PMs now have extra control options: for example, they can manage which columns (revenue/fees) appear on the bookings page of the PDF and include/exclude them in the total bookings payout calculation.

How do the toggle on/off controls affect the PDF statement?

• For invoices, toggles only affect the bookings page (show/hide columns, include/exclude sources of income, fees, and expenses in the total booking payout).
• In payout mode, toggles affect both the payout statement (which rows are included and how the total payout is calculated) and the bookings page, similar to invoice mode.

How do recurring expenses work?

• Recurring expenses can be set up in the same Expenses page where standalone expenses are managed. When adding an expense, simply mark it as “recurring.”
• Once set, the expense will automatically be applied to the relevant property’s statement each month.
• PMs set up recurring expenses at the property level, just like standalone expenses.

Is there anything PMs should be aware of when reverting a statement to draft?

• Yes. Any updates to booking data will automatically be applied to the draft statement once it’s reverted. After that, the PM will need to finalize the statement again to regenerate an updated PDF.

Is there anything PMs should be aware of when marking a statement as paid or unpaid?

• No. Marking a statement as paid/unpaid is simply a status toggle - it doesn’t affect any of the statement’s data or calculations.

Do statements still work the same way overall?

• Yes. Statements continue to work the same way as before - one statement per property, per month - now with a refreshed UI, and added flexibility and control for PMs.. Marking a statement as paid/unpaid is simply a status toggle - it doesn’t affect any of the statement’s data or calculations.

Will these changes affect existing statements?

• No. Existing statements will remain unchanged.