Video guide on how to connect to Booking.com

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Watch the video below

The video below illustrates the connection process from start to finish. It's worth 4 minutes of your time.

Steps required to connect your Uplisting listings with Booking.com

On Booking.com [For each listing]

1. Select Uplisting as your channel manager on your Booking.com admin page:
   1. Click into the listing on the Booking.com extranet > Click on the account drop-down > Connectivity provider > Search and select 'Uplisting'. Important: Ensure all checkboxes are selected, including 'Extranet access', which will allow our Support Team to troubleshoot where necessary.

On Uplisting [For each listing]

1. Select a listing in the 'Calendar' > 'Booking sites' tab > 'Connect' next to the Booking.com option.
2. Begin the connection on Uplisting by entering your Booking.com 'Property ID'.
   1. Note: After a few minutes, refresh your Uplisting screen, and you will see a drop-down menu to select which listing you are matching. It can take a few minutes for the drop-down to appear. If it does not appear within 5 minutes, please reach out to the Support Team via the contact bubble shown in your Uplisting account.
3. Match the Uplisting listings to Booking.com properties. (You’ll see a 01 at the end of the property ID; this is the room ID and can be verified via the Booking.com calendar.)
4. Confirm connection and complete.

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Process Stalling

If the process has stalled and it shows that it is waiting on the connection to Booking.com, you have most likely missed selecting Uplisting as your connectivity partner for that specific listing. Once this is fixed, you can simply remove the connection and start the process again.

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Rate Plans

Uplisting only connects to 1 rate plan. All other rate plan setups, such as non-refundable, won’t sync the minimum length of stay, advance notice or closed for arrival/departure set in Uplisting by default. You will need to contact Booking.com to rectify this. Please see this guide for further details.

Things to note

• After connecting Uplisting and Booking.com, the Booking.com calendar will appear as blocked while the initial sync takes place. This is expected behaviour – Booking.com do this to ensure no erroneous bookings happen during the initial sync. This can take up to 24 hours to complete, after which the calendar will automatically re-open.
• In order for the connection to be completed, you must have a valid rate plan set up on Booking.com for Uplisting to link to.
• Only Booking.com bookings made from the date you connected with Uplisting will sync to Uplisting.
• You won’t have a record of past bookings.
• Those bookings which are synced/ booked prior to joining Uplisting but have check-in dates in the future will not have cleaning fees or commission amounts shown in the price breakdown tab of a booking.

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Need more help?

If you run into any difficulty just reach out to our Support Team and we will guide you through the process. They can be reached via the contact bubble shown in your Uplisting account or by email at [email protected].