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Knowledge base
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Knowledge base

Getting started

  • Getting Started with Uplisting
  • Guest pre-arrival automation
  • FAQ's
    • What syncs to booking sites and how quickly
    • Does Uplisting sync listing content and photos to booking sites?
    • Is Uplisting right for me?
    • Contacting Support
    • Single Sign-On (SSO)

Guest experience

  • Dynamic message tags
    • Message tags
    • Custom message tags
    • Custom property attribute tags
    • Dynamic tags FAQ's
  • Unified inbox
  • Automated reviews
  • Enquiry auto-responder
  • Saved replies

Outbound communications

  • Guest message rules
    • Scheduling messages
    • Message filters
    • Message templates
    • Troubleshooting
    • How to's
    • Message rules FAQs
  • Migrating from legacy messaging
  • Outbound message logs

Core functions

  • Multi-calendar
    • What do the colours indicate?
  • Bookings
    • Booking price tables
    • Guest Upsell Items - Manual Charging
    • How to cancel or delete a booking
    • Move bookings between listings
    • Pending bookings
    • Arrival and departure times
    • Create a new booking
  • Properties (listings)
    • Details
    • Pricing
    • How to configure taxes in Uplisting
    • Availability
    • Automated messages
    • Booking sites
    • Lead time rate rules
    • Tag (group) listings
    • Linked listings
    • Remove or Delete a property on Uplisting
    • Creating a new property
  • Dashboard

MObile app

  • Monthly calendar view
  • Block dates (mark dates unavailable)

Operations

  • Cleaning scheduler
    • Introduction to the Cleaning scheduler
    • Assignment methods
    • How does Uplisting work for cleaning teams?
    • Cleaning FAQ's
    • Create mid-stay or ad hoc cleaning tasks
    • Using the Action screen
  • eSign rental agreements
    • Booking site specific rental agreements
  • Guest identification verification
  • Client (owner) management
    • Client Statements
    • Custom management fees
    • How much do the Client Management features cost?
    • How to use the Client Management Feature
    • How to invite clients
    • How to migrate from old owner access
    • [Legacy] What does an owner have access to
    • [Legacy] Management fees
  • Protect - Security deposits
    • Introduction to Protect
    • Protect FAQs
    • How much does Protect cost?
    • The guest experience
    • How to refund the security deposit
  • Automated guest access with RemoteLock
  • Automate guest access with Uplisting Smart Locks
  • Users
  • Upsell's Feature FAQ

Airbnb

  • Connecting to Airbnb
    • The Airbnb connection process
    • How to connect to Airbnb (in read-only mode)
    • How to upgrade to a full-sync Airbnb connection
    • What changes on my Airbnb account when I connect?
    • Airbnb post-connection checklist
    • Disconnecting Uplisting from Airbnb
    • Issues connecting to Airbnb
  • Import new Airbnb listings
  • Airbnb Enquiries & Booking Requests
    • Airbnb Enquiries
    • How to find an Airbnb enquiry thread ID
    • Airbnb request to book reservations
  • FAQ's
    • How to find your Airbnb account ID
    • Turn off instant book
    • Change check-in and out time on Airbnb
    • Can't edit listing content on Airbnb
    • Unable to accept an Airbnb reservation alteration
    • Airbnb host service fee
    • Not receiving an email verification
    • Airbnb email alias not provided
    • Airbnb Offline Security Deposits
    • Airbnb Fees
    • Inviting clients to connect their Airbnb accounts
    • Airbnb guest sees "host's calendar is not updated"
    • What about Airbnb co-hosted listings?
    • Dates keep getting blocked on my Airbnb calendar - how to ensure dates are correctly available [updated June 2021].
    • Does Airbnb Smart Pricing work when connected to Uplisting?
    • How to Add Taxes on Airbnb
    • Messages sent as account owner rather than property manager
    • Security Camera Policy Change (April 2024)
  • Boost your rankings on Airbnb
  • Manage your Airbnb Notifications & Opportunities

Google Vacation Rentals

  • Introduction to Google Vacation Rentals
  • Google booking fees
  • How will my properties appear on Google?
  • Book directly branding
  • Google listing requirements
  • How to publish your properties on Google
  • How to deactivate your listings from Google
  • FAQs
    • Is there a Google host portal?
    • Google My Business - is this the same?
    • Cancelling a Google booking
    • Unpublish Google
    • Markup Google prices
    • I can't see my properties and/or prices on Google
    • Can you use my website rather than Uplisting's?
    • How do I turn off instant book for Google Vacation Rentals?
    • How to update the photos displayed on the Google
    • How to find your listing on Google

Booking.com

  • Connecting to Booking.com
    • How to connect to Booking.com
    • How to disconnect Booking.com on Uplisting
  • FAQ's
    • Uplisting not syncing with Booking.com
    • Bookings allowed with lower min stay that was set
    • Booking allowed with lower rates
    • Missing guest messages
    • Booking.com reservation cancelled but not removed on Uplisting
    • Auto-replenishment and risk of double bookings
    • How to display all Booking.com calendar restrictions on the Booking.com extranet calendar
    • Add a cleaning fee to Booking.com
    • How to link restrictions to all rate plans
    • Booking.com Booking Payments
    • Failing payments via Booking.com credit cards
    • Booking.com Reservation but no payment taken on Stripe
  • Booking.com messages sending to wrong guest

Vrbo (HomeAway)

  • Connecting to Vrbo
    • How to connect to Vrbo
    • How to connect if you already have a Vrbo account
    • Connecting to Multiple Vrbo Accounts
    • Benefits of connecting to Homeaway via Uplisting as an official partner
    • Moving from an unofficial Vrbo software?
    • Vrbo post API connection guide
  • How to update listing content and settings
    • Listing content requirements
    • Rental agreement
    • Suitability for children, pets, events, and smoking
  • FAQ's
    • Vrbo distribution FAQ's
    • Why do I need to collect payments myself when connecting to Vrbo (via API)?
    • Guest messages not appearing
    • My property has 0 bedrooms but I can't select 0
    • Messages not sent to Vrbo guest
    • Vrbo advertiser or assigned ID
    • How to cancel a VRBO booking
    • Vrbo (homeaway) guest info and prices not showing
    • How to publish a new property to Vrbo
    • How to assign a booking to Vrbo
    • How to set a Vrbo service fee amount

Direct bookings

  • Direct booking website
    • Introduction to the direct booking engine
    • Design and content
    • Price and availability settings
    • Terms & conditions
    • Linking an external website to Uplisting booking payment pages
    • Is it possible to use URL parameters to load search results?
  • Direct booking payments
    • Accept payments via Stripe
    • How to refund a direct booking
    • How to update guest credit card information
  • Guest payment links
  • Custom domains
    • Introduction to custom domains
    • How to configure your DNS records
  • FAQ's
    • How to connect with Wix, Squarespace, Wordpress, etc
    • How to upload your own logo
    • How to create your subdomain
    • How to set the page title
    • Listing address
    • Requirements to accept bookings
    • How to increase the size of your logo
    • Can I add pages to my booking website?
    • How to link the logo to another URL
    • How to update direct booking prices
    • Booking price changes
    • How to avoid chargebacks
    • Request to book (disable instant book)
    • How can I change the domain name for my Uplisting hosted site?
  • Promotions
  • Direct booking widget
  • Different ways to use and connect the Direct booking engine
  • Upsells

Insights

  • Insights
    • Metric calculations

Availability settings

  • Mark individual dates unavailable
  • Booking windows
  • Advance notice (booking lead time)
  • Linked listings
    • How to link listings
  • Closed for arrival (CFA) & departure (CFD)
  • Minimum length of stay (MLOS)
  • Multi-units

Pricing settings

  • Smart rates & prices
  • Custom booking site markup
  • Lead time rate rules (last minute discounts)
  • Extra guest charges
  • How to set and change rates on Uplisting
  • Payment rules (guest payment plans)

Integrations

  • Stripe
    • How to find your Stripe account ID
    • Stripe Radar and Disputes
  • Zapier
    • Zap Triggers
    • Trigger Zap on check out
  • API & Webhooks
  • PriceLabs
  • Wheelhouse
  • Beyond Pricing
  • Besty.AI
  • Cleanster.com
  • Lula.Cleaning
  • Clearing
  • Syncing prices from all other pricing solutions
  • Google Analytics
  • Installing Google Analytics 4 via Google Tag Manager
  • Intercom
  • Facebook pixel
  • Minut
  • Turno (formerly TurnoverBnB)
  • Safely
  • Rankbreeze
  • KeyNest
  • HouseStay

iCAL Booking sites

  • Expedia
  • TripAdvisor
  • Vrbo via iCal
  • How to take advantage of Uplisting features for iCAL bookings
  • Uplisting partner iCal
  • Warning Symbols Showing on Booking Sites Tab
  • Sending only Confirmed bookings via iCal
  • Find iCals for Your Listings

Reports

  • An introduction to reports
  • Bookings report
  • Daily occupancy and revenue
  • Bookings report (legacy)
  • Kick-Start Guide to Advanced Reporting
  • Guest Identification Status Reports

Billing

  • Uplisting Pricing
  • Understanding billing
    • Deactivating Add-on Features
  • Manage your subscription
  • About the DAC7 Regulations

Troubleshooting

  • Hard refresh
  • How to find the Uplisting Booking ID
  • How to find the Uplisting listing (property) ID
  • SCA and 3DS payment issues
  • How to find the Outbound message rule for a property
  • How to reset your password

Legacy features

  • Automated guest messages
    • Introduction to automated messages
    • How to configure automated messages
    • FAQ's

Booking site specific rental agreements

You can create booking site-specific rental agreements using custom message tags.

Suggest Edits

Video guide

Updated over 3 years ago


  • Table of Contents
    • Video guide