SafeGuest Security Deposits & Waivers
Safeguest manages both security deposits and damage waivers.
Setting the Deposit Amount
On Uplisting, you can set your preferred Safeguest security deposit amount on this page. Safeguest will display this amount to guests during verification.
Default Deposit
If no security deposit amount is configured in Uplisting, Safeguest will default to:
- £250 refundable security deposit
- And £30 (GBP) non-refundable waiver.
Waiver Calculation
On SafeGuest, guests can choose a non-refundable waiver instead of paying the SafeGuest refundable deposit.
The waiver amount is calculated as: 10% of the deposit + £5 (GBP)
Example:
If a listing's deposit on Uplisting is set to £100
On SafeGuest, guests will see the option to select either of the following:
- £100 SafeGuest refundable deposit
- £15 non-refundable waiver
NOTE:
Guests must either choose the refundable Safeguest security deposit or non-refundable waiver
- This step is mandatory on the Safeguest verification flow
- The refundable deposit is a temporary authorization hold
Damage Claims
To submit a damage claim, you'd need to do so directly via SafeGuest, provided the following requirements are met:
- Claims must be submitted within 48 hours of guest check-out
- Claims must include timestamped photographic evidence and supporting documentation (such as receipts or invoices)
These requirements are outlined in SafeGuest’s Terms & Conditions, which you can review here: https://safeguest.ai/terms-conditions
Updated 4 days ago