Introduction to Uplisting billing

We are all about fair billing and billing practices. You are never forced into long contracts and are only charged for what you use.

Monthly and yearly billing

You have the option to pay monthly or yearly. Paying yearly means you save up to 10%.

The option to pay yearly only applies to your base subscription, ie. on a per property basis. If you use Uplisting Protect or other add-ons, these feature will continue to be billed on a monthly basis. Guest Identity Verification charges are manually invoiced monthly and are charged based on the number of verification attempts.

What happens if I change from monthly to yearly billing?

When you change from monthly to yearly billing, you will be billed immediately, and a new subscription cycle will start from that date.

The date of the modification becomes the new yearly subscription date and renewals going forward will follow this date.

Note: You will be invoiced at the time of the switch, and payment for the new yearly subscription will be taken, with the annual billing cycle beginning that day.

The time remaining on the monthly subscription is credited towards the yearly subscription. Eg. If your monthly renewal date is February 21st, and you switch to yearly on February 7th, you will be credited the unused monthly time from February 7th - 21st. All is fair!

What happens if I add more properties when I subscribe yearly?

When you add properties to your annual subscription during your billing cycle, those new properties are added to your subscription for the remainder of the billing period, and you will be invoiced for the additional properties immediately.

What happens if I remove properties when I subscribe yearly?

When you remove properties from your subscription during your billing cycle, those properties are removed from your subscription immediately.

The unused time for those properties in that period will be credited in your next renewal.

Increasing or decreasing the number of properties (units)

Adjustments to the number of properties (units) are billed on a pro-rata basis. This means your bill can go up, or down monthly. It is the fairest way to charge as it means you only pay for what you use.

How does it work?

For example, you have 10 properties at a cost of $20 each for a total of $200 and your next billing cycle is in 10 days time.

Scenario 1: You add an extra property

You add an extra property to make 11 in total. You are charged for the time using that property on a pro-rata basis, ie. for the 10 days up until your new bill.

Roughly that is calculated as:
(10 days divided by 30 days in the month) * $20 = $6.66

Your next bill will be $200 +$20 (for the new listing) + $6.66 for the time using the new property on the old billing cycle = $226.66..

If you don't make any changes during the next month, your bill will be $120 (ie. 11 properties times $20 each).

Scenario 2: You remove a property

You remove a property to make 9 in total. You are discounted for the time not using that property on a pro-rata basis, ie. for the 10 days up until your new bill.

Roughly that is calculated as:
(10 days divided by 30 days in the month) * $20 = $6.66

Your next bill will be $200 - $6.66 = $93.34.

If you don't make any changes during the next month, your bill will be $180 (ie. 9 properties times $20 each).

Multi-Units

If you need to add Multi-units these are charged as an additional listing based on your current pricing structure or at our current rate i.e. $20 per unit.

Find out more about multi-units on our guide here

Per booking payments

Guest Identity Verification is charged on a per-booking or per Check basis.

You are charged on a monthly basis, at the end of each month, for relevant bookings and checks within that month.

For example:

200 bookings used Guest Identity Checks in January. At the end of January, you are charged 200*£1.25 = £250 as a one-off payment (plus any applicable taxes).

Cancellations

Please note, per our terms, unless you cancel within 14 days of setting up your Subscription then no refunds for part-periods will be provided.

On rare occasions, this rule may be waived. If you believe your subscription was set up in error or you have extenuating circumstances where a refund would be applicable, please email [email protected] for assistance and ask for a Refund Request form.