Message filters

How to use message filters to ensure the correct messages send to each guest

You can use filters in combination to control which guests receive the message.

Booking site

The booking site filter allows you to select which booking site(s) the message rule should send to. If you don't choose any booking sites, Uplisting defaults to having all sites selected.

Booking site filter options

  • Airbnb
  • Booking.com
  • Vrbo
  • Google
  • Uplisting direct bookings

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You can select multiple booking sites with this filter

Booking lead time

Booking lead time refers to the time remaining between the reservation being created and the check-in time. For example, if a booking was made today at 12 pm and check-in is tomorrow at 10 am, the booking lead time is 22 hours.

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How and why to use booking lead time

Booking lead time is helpful to send specific messages to last-minute bookings. For example, merge your new booking messaging with check-in instructions, so last-minute guests only receive one message rather than 2.

When using booking lead time in this way, ensure you add the filter to both messages. The last-minute message booking lead time should be set to (for example) less than 24 hours with the other messages having a booking lead time of more than 24 hours

Booking lead time filter options

  • more than x hours
  • less than x hours
  • exactly x hours

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The exactly x hours filter option is mostly redundant as it only triggers if the guest books exactly x hours before arrival.

Booking duration

Booking duration refers to the length of the booking. For example, a booking duration of 2 days means the guest is staying at your property for 2 nights.

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How and why to use booking duration

Booking duration is helpful to send specific messages depending on how long a guest stays. For example, if a guest stays for 1 night, it may not make sense to send a message on the first morning of the stay asking how they are enjoying their stay so far, as the guest is preparing to check out.

Similarly, you may need to send specific instructions to guests staying over 7 nights, reminding them to leave the trash out.

Booking duration filter options

  • more than x days
  • less than x days
  • exactly x days

Security deposit

️Important

The security deposit filter refers to the Uplisting security deposit feature and not security deposit features provided by booking sites.

The security deposit filter is activated when the Uplisting Security Deposit - Protect feature is active.

Security deposit filter options

  • has been collected
  • needs payment information
  • payment method has been provided
  • collection attempt failed

Has been collected option

Security deposit has been collected is true when a deposit has been paid, pre-authorized or overridden.

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Use this option when you want to send sensitive messages such as check-in instructions.

If you override the requirement for a booking to provide a security deposit, Uplisting will treat this booking as has been collected = true.

Needs payment information option

Security deposit needs payment information is true when a guest has yet to provide a credit card for their deposit.

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Use this option when sending messages asking for your guest to provide a payment method for their deposit.

Payment method has been provided option

Security deposit payment method has been provided is true when a guest has provided payment information but the deposit has not yet been successfully charged for or has not failed to be charged.

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Use this option when you only want to send a message to a guest that has provided payment information. Don't use this option to limit check-in instructions from sending as it does not guarantee a deposit will successfully be charged.

If you override the requirement for a booking to provide a security deposit, Uplisting will treat this booking as payment method has been provided = true.

Collection attempt failed option

Security deposit collection attempt failed is true when Uplisting's attempts to charge for a deposit fails.

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Use this option when chasing a guest to provide new payment information to pay for their security deposit.

️Important

Uplisting first attempts to charge a security deposit 24 hours before the guest's arrival time. Uplisting attempts to charge a further 8 times over a few hours. The last attempt is 6 hours after the first attempt. If check-in is 3 pm, the last attempt to charge the deposit will be 9 pm. In this example, 9 pm is when the security deposit collection attempt failed will be triggered.

Rental agreement

The rental agreement filter is activated when the eSign rental agreements feature is active.

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If you have enabled this filter on a message but have not enabled the feature, Uplisting will ignore the filter and send messages.

If you override the requirement for a booking to sign a rental agreement, Uplisting will treat this booking as signed.

Rental agreement filter options

  • signed
  • not signed

Guest identity

The guest identity filter is activated when the Guest identification verification feature is active.

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If you have enabled this filter on a message but have not enabled the feature, Uplisting will ignore the filter and send messages.

If you override the requirement for a booking to verify their identity, Uplisting will treat this booking as verified.

Guest identity filter options

  • verified
  • not verified

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