The most common reason that Uplisting is not syncing with Booking.com (BDC) is that the connection is not completed on Uplisting or BDC.
This is the #1 reason bookings aren't importing to Uplisting, and rates and availabilities aren't syncing from Uplisting to BDC.
Typically you have one final step on the BDC channel manager page to confirm Uplisting as your channel manager. Ensure you are in Step 5 on the channel manager extranet page
Once you select that (it moves from step 4 to step 5) Uplisting will sync availability and rates to BDC within 20 mins. If your listing is closed due to availability (it may not be) it should then open automatically.
On Uplisting make sure you have matched the listing(s) and confirmed the connection on the listings BDC settings area.
Properties for listing on Booking.com must have Base Rates setup in order to sync correctly. You are able to complete this using the steps shown here: How To Set Base Rates.
Once you have added these, allow a minute or 2 to sync and check again.
If none of those are the issue let us know and we'll take a look for you.
Updated about 1 year ago