Guest messages not appearing

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VRBO API & Messages

Vrbo inbox message syncing is new (as of May 22nd 2023) and has some limitations.

How does guest messaging work with Vrbo?

Prior to May 22nd 2023, Vrbo didn't offer a native integration with their inbox. This means bookings created prior to this date are communicated via email and bookings created after this date communicate via the Vrbo inbox.

FAQs

Guest messages appear on the Vrbo dashboard but not on Uplisting

This is true for bookings created before May 22nd 2023 and created before connecting to Uplisting. Uplisting does not have access to the Vrbo inbox message threads so it cannot display those messages on Uplisting. Messages are sent from Uplisting via email in this case. However, your guest may contact you directly via the Vrbo inbox.

Solution: You will need to monitor the Vrbo inbox for guest messages relating to those bookings.

Guest messages appear on Uplisting but not on Vrbo

This is true for bookings created before May 22nd 2023 and created before connecting to Uplisting. Uplisting does not have access to the Vrbo inbox message thread so it cannot sync messages to Vrbo.

Solution: Your guest receives these messages in their email inbox (eg. Gmail). However, you can also contact them directly via the Vrbo inbox.

Will Uplisting support native messaging for bookings made before May 22nd and/or bookings created before connecting to Uplisting?

We hope so and are waiting on Vrbo to provide the ability to do it.

Vrbo enquiries not appearing on Uplisting

This is a separate limitation. Uplisting currently does not support Vrbo enquiries, however, with the new integration Vrbo has provided we are working on an integration to display enquiries.

Other platforms have offered syncing with the Vrbo inbox before now

Not officially and not reliably. Vrbo has never offered an official native messaging integration before May 2023. Any platform offering message syncing before now are most likely not an official Vrbo software partner which comes with reliability issues.