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Knowledge base
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Knowledge base

Getting started

  • Getting Started with Uplisting
  • Guest pre-arrival automation
  • FAQ's
    • What syncs to booking sites and how quickly
    • Does Uplisting sync listing content and photos to booking sites?
    • Is Uplisting right for me?
    • Contacting Support
    • Single Sign-On (SSO)

Guest experience

  • Dynamic message tags
    • Message tags
    • Custom message tags
    • Custom property attribute tags
    • Dynamic tags FAQ's
  • Unified inbox
  • Automated reviews
  • Enquiry auto-responder
  • Saved replies

Outbound communications

  • Guest message rules
    • Scheduling messages
    • Message filters
    • Message templates
    • Troubleshooting
    • How to's
    • Message rules FAQs
  • Migrating from legacy messaging
  • Outbound message logs

Core functions

  • Multi-calendar
    • What do the colours indicate?
  • Bookings
    • Booking price tables
    • Guest Upsell Items - Manual Charging
    • How to cancel or delete a booking
    • Move bookings between listings
    • Pending bookings
    • Arrival and departure times
    • Create a new booking
  • Properties (listings)
    • Details
    • Pricing
    • How to configure taxes in Uplisting
    • Availability
    • Automated messages
    • Booking sites
    • Lead time rate rules
    • Tag (group) listings
    • Linked listings
    • Remove or Delete a property on Uplisting
    • Creating a new property
  • Dashboard

MObile app

  • Monthly calendar view
  • Block dates (mark dates unavailable)

Operations

  • Cleaning scheduler
    • Introduction to the Cleaning scheduler
    • Assignment methods
    • How does Uplisting work for cleaning teams?
    • Cleaning FAQ's
    • Create mid-stay or ad hoc cleaning tasks
    • Using the Action screen
  • eSign rental agreements
    • Booking site specific rental agreements
  • Guest identification verification
  • Client (owner) management
    • Client Statements
    • Custom management fees
    • How much do the Client Management features cost?
    • How to use the Client Management Feature
    • How to invite clients
    • How to migrate from old owner access
    • [Legacy] What does an owner have access to
    • [Legacy] Management fees
  • Protect - Security deposits
    • Introduction to Protect
    • Protect FAQs
    • How much does Protect cost?
    • The guest experience
    • How to refund the security deposit
  • Automated guest access with RemoteLock
  • Automate guest access with Uplisting Smart Locks
  • Users
  • Upsell's Feature FAQ

Airbnb

  • Connecting to Airbnb
    • The Airbnb connection process
    • How to connect to Airbnb (in read-only mode)
    • How to upgrade to a full-sync Airbnb connection
    • What changes on my Airbnb account when I connect?
    • Airbnb post-connection checklist
    • Disconnecting Uplisting from Airbnb
    • Issues connecting to Airbnb
  • Import new Airbnb listings
  • Airbnb Enquiries & Booking Requests
    • Airbnb Enquiries
    • How to find an Airbnb enquiry thread ID
    • Airbnb request to book reservations
  • FAQ's
    • How to find your Airbnb account ID
    • Turn off instant book
    • Change check-in and out time on Airbnb
    • Can't edit listing content on Airbnb
    • Unable to accept an Airbnb reservation alteration
    • Airbnb host service fee
    • Not receiving an email verification
    • Airbnb email alias not provided
    • Airbnb Offline Security Deposits
    • Airbnb Fees
    • Inviting clients to connect their Airbnb accounts
    • Airbnb guest sees "host's calendar is not updated"
    • What about Airbnb co-hosted listings?
    • Dates keep getting blocked on my Airbnb calendar - how to ensure dates are correctly available [updated June 2021].
    • Does Airbnb Smart Pricing work when connected to Uplisting?
    • How to Add Taxes on Airbnb
    • Messages sent as account owner rather than property manager
    • Security Camera Policy Change (April 2024)
  • Boost your rankings on Airbnb
  • Manage your Airbnb Notifications & Opportunities

Google Vacation Rentals

  • Introduction to Google Vacation Rentals
  • Google booking fees
  • How will my properties appear on Google?
  • Book directly branding
  • Google listing requirements
  • How to publish your properties on Google
  • How to deactivate your listings from Google
  • FAQs
    • Is there a Google host portal?
    • Google My Business - is this the same?
    • Cancelling a Google booking
    • Unpublish Google
    • Markup Google prices
    • I can't see my properties and/or prices on Google
    • Can you use my website rather than Uplisting's?
    • How do I turn off instant book for Google Vacation Rentals?
    • How to update the photos displayed on the Google
    • How to find your listing on Google

Booking.com

  • Connecting to Booking.com
    • How to connect to Booking.com
    • How to disconnect Booking.com on Uplisting
  • FAQ's
    • Uplisting not syncing with Booking.com
    • Bookings allowed with lower min stay that was set
    • Booking allowed with lower rates
    • Missing guest messages
    • Booking.com reservation cancelled but not removed on Uplisting
    • Auto-replenishment and risk of double bookings
    • How to display all Booking.com calendar restrictions on the Booking.com extranet calendar
    • Add a cleaning fee to Booking.com
    • How to link restrictions to all rate plans
    • Booking.com Booking Payments
    • Failing payments via Booking.com credit cards
    • Booking.com Reservation but no payment taken on Stripe
  • Booking.com messages sending to wrong guest

Vrbo (HomeAway)

  • Connecting to Vrbo
    • How to connect to Vrbo
    • How to connect if you already have a Vrbo account
    • Connecting to Multiple Vrbo Accounts
    • Benefits of connecting to Homeaway via Uplisting as an official partner
    • Moving from an unofficial Vrbo software?
    • Vrbo post API connection guide
  • How to update listing content and settings
    • Listing content requirements
    • Rental agreement
    • Suitability for children, pets, events, and smoking
  • FAQ's
    • Vrbo distribution FAQ's
    • Why do I need to collect payments myself when connecting to Vrbo (via API)?
    • Guest messages not appearing
    • My property has 0 bedrooms but I can't select 0
    • Messages not sent to Vrbo guest
    • Vrbo advertiser or assigned ID
    • How to cancel a VRBO booking
    • Vrbo (homeaway) guest info and prices not showing
    • How to publish a new property to Vrbo
    • How to assign a booking to Vrbo
    • How to set a Vrbo service fee amount

Direct bookings

  • Direct booking website
    • Introduction to the direct booking engine
    • Design and content
    • Price and availability settings
    • Terms & conditions
    • Linking an external website to Uplisting booking payment pages
    • Is it possible to use URL parameters to load search results?
  • Direct booking payments
    • Accept payments via Stripe
    • How to refund a direct booking
    • How to update guest credit card information
  • Guest payment links
  • Custom domains
    • Introduction to custom domains
    • How to configure your DNS records
  • FAQ's
    • How to connect with Wix, Squarespace, Wordpress, etc
    • How to upload your own logo
    • How to create your subdomain
    • How to set the page title
    • Listing address
    • Requirements to accept bookings
    • How to increase the size of your logo
    • Can I add pages to my booking website?
    • How to link the logo to another URL
    • How to update direct booking prices
    • Booking price changes
    • How to avoid chargebacks
    • Request to book (disable instant book)
    • How can I change the domain name for my Uplisting hosted site?
  • Promotions
  • Direct booking widget
  • Different ways to use and connect the Direct booking engine
  • Upsells

Insights

  • Insights
    • Metric calculations

Availability settings

  • Mark individual dates unavailable
  • Booking windows
  • Advance notice (booking lead time)
  • Linked listings
    • How to link listings
  • Closed for arrival (CFA) & departure (CFD)
  • Minimum length of stay (MLOS)
  • Multi-units

Pricing settings

  • Smart rates & prices
  • Custom booking site markup
  • Lead time rate rules (last minute discounts)
  • Extra guest charges
  • How to set and change rates on Uplisting
  • Payment rules (guest payment plans)

Integrations

  • Stripe
    • How to find your Stripe account ID
    • Stripe Radar and Disputes
  • Zapier
    • Zap Triggers
    • Trigger Zap on check out
  • API & Webhooks
  • PriceLabs
  • Wheelhouse
  • Beyond Pricing
  • Besty.AI
  • Cleanster.com
  • Lula.Cleaning
  • Clearing
  • Syncing prices from all other pricing solutions
  • Google Analytics
  • Installing Google Analytics 4 via Google Tag Manager
  • Intercom
  • Facebook pixel
  • Minut
  • Turno (formerly TurnoverBnB)
  • Safely
  • Rankbreeze
  • KeyNest
  • HouseStay

iCAL Booking sites

  • Expedia
  • TripAdvisor
  • Vrbo via iCal
  • How to take advantage of Uplisting features for iCAL bookings
  • Uplisting partner iCal
  • Warning Symbols Showing on Booking Sites Tab
  • Sending only Confirmed bookings via iCal
  • Find iCals for Your Listings

Reports

  • An introduction to reports
  • Bookings report
  • Daily occupancy and revenue
  • Bookings report (legacy)
  • Kick-Start Guide to Advanced Reporting
  • Guest Identification Status Reports

Billing

  • Uplisting Pricing
  • Understanding billing
    • Deactivating Add-on Features
  • Manage your subscription
  • About the DAC7 Regulations

Troubleshooting

  • Hard refresh
  • How to find the Uplisting Booking ID
  • How to find the Uplisting listing (property) ID
  • SCA and 3DS payment issues
  • How to find the Outbound message rule for a property
  • How to reset your password

Legacy features

  • Automated guest messages
    • Introduction to automated messages
    • How to configure automated messages
    • FAQ's

Contacting Support

Suggest Edits

You can contact our Support team via the Live Chat on the website or in the app or via email on [email protected]

🚧

Chat Widget

Please note that the chat widget will be blocked by an JS or Ad Blockers so if you can't see it please check any Browser extensions and disable them as needed.

Updated about 1 year ago


What’s Next
  • Getting Started with Uplisting
  • Is Uplisting right for me?