Automated Messages with Safeguest

When Safeguest is enabled, the Safeguest verification link is not sent automatically. To send the verification link to guests, you’ll need to include it in your preferred Uplisting automated messages.

To do this, add the following custom booking attribute tag to your automated message:

safeguest_verification_link

This tag can be found under Custom booking attribute tags on the Outbound page here. Once added to an automated message, the link will be sent to guests when that message is triggered.

You can include this in:

• New Booking messages
• Pre-arrival messages
• Reminder messages

This ensures guests automatically receive the SafeGuest verification link.

The **safeguest_verification_link **directs guests to the Safeguest verification page where they can complete their identity verification and deposit or waiver selection. (See the Guest Verification Flow guide)

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NOTE:

The custom booking attribute tag cannot be edited

'Safeguest Status' Filter

Automated messages can also be triggered based on SafeGuest Status filter

Available filters:

• Low risk
• Medium risk
• High risk
• Pending

Messages will only be sent when the configured conditions are met. If one of the conditions is not met, the message will not be sent

⚠️ Important: Updating Automated Message Filters When Using SafeGuest

When using SafeGuest, guest verification and security deposit collection are handled entirely on the SafeGuest platform.

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Because of this:

Uplisting's Guest Identity and Security Deposit features are disabled

These features cannot run at the same time as SafeGuest

What This Means

If you previously configured automated messages using the following Uplisting filters, they will no longer work after enabling SafeGuest:

Guest Identity Filters:

• Guest identity is verified
• Guest identity is not verified

Security Deposit Filters:

• Security deposit has been collected or is not required
• Security deposit needs payment information
• Security deposit payment method has been provided
• Security deposit collection attempt failed

These filters only work with Uplisting’s native Guest Identity and Security Deposit features, not SafeGuest.

What You Should Use Instead

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When using SafeGuest, you may need to update your messages to use the 'SafeGuest Status' filters

These filters are designed specifically for SafeGuest verification and deposit workflows.

Example:

• SafeGuest Status = Low
• SafeGuest Status = Medium
• SafeGuest Status = High
• SafeGuest Status = Pending

For Existing Bookings (Pre-Safeguest)

If you enabled SafeGuest after bookings were already created, your existing automated messages may stop sending.

This happens because:

Your messages rely on Uplisting's native Guest Identity or Security Deposit filters, but these native features are disabled when SafeGuest is active, as they cannot run simultaneously.

How to Fix

Update your automated messages:

• Remove native Guest Identity filters
• Remove native Security Deposit filters
• Add SafeGuest Status filter and select the appropriate risk scores (see the Risk Scores guide )
• Save your message

Once updated, messages will be sent correctly to future bookings.