Booking allowed with lower rates

If you receive a booking from with a price less than what you expected, it's most likely due to an additional rate plan or a promotion.


If either of these answers doesn't solve your issue please let us know via customer support and we will investigate further.

How to troubleshoot

Check your spot price for the date/dates in question

Use the "hidden rows" button on the calendar to show the spot (ie. daily) rate and also the rate.

  • Spot price overrides the base prices set on the property settings. Learn how to set and change rates on Uplisting.
  • The spot prices should be reflected on your extranet calendar
  • If the prices match on Uplisting and, the issue is most likely a rate plan or promotion issue. Rate plans and promotions are set directly on
  • If you want to reset the spot prices to equal your base prices, use the 'Reset all rates to base rates' button where you enter base rates (Property settings > Pricing > Base pricing).

Spot prices on the Uplisting calendar


How to reset spot rates to base rates.

Check your rate plans on

Additional rate plans (eg. non-refundable rate plan) can be discounted (typically 10% of the rates you set on Uplisting).

The most common reason for bookings less than what is set on Uplisting is due to additional rate plans on

How to check your rate plans

First, go to the Rate plans page on your extranet.

If you have multiple rate plans, the booking price than expected is most likely not booked on the Standard Rate.


How to link restrictions to all rate plans

Contact your account manager or partner support and ask them to attach all rate plans as a child rate to the Standard Rate (ie. the rate plan showing as mapped to Uplisting). The child rate plan will then follow restrictions of the parent Standard Rate.

Check promotions

Go to the promotion tab on Promotions will mean booking prices are less than what you may expect.

Check if fees are included in the rate

Go to Reservation details and scroll down. You'll see a section with the price. Click this to expand the price breakdown to show how the price has been calculated.

In the example below a cleaning fee of £50 and 5% VAT are included. This means when Uplisting displays the price-breakdown the accommodation is £136 less £50 cleaning and £4.10 VAT. Although you may expect the price per night to be £68, it's actually £40.95.

If you want the fees to be excluded, see the instructions below.


Price breakdown on


Price breakdown on Uplisting

How to ensure extra fees are additional payments

Go to Property > Policies

Find the additional fees and charges setting.

Click edit

Set 'Is this already part of the room/apartment rate?` to no.