AI Messaging Control Center

📚 Knowledge Center

The Knowledge Center is where you manage the Q&A pairs that power your AI assistant. These are question-and-answer pairs — written from the guest's perspective — that the AI references when drafting replies.

Accessing the Knowledge Center

Navigate to Automate → AI Messaging → Knowledge Center in the left sidebar.

Browsing Q&A Pairs

The Knowledge Center displays all your Q&A pairs in a card-based list. Each card shows:

• The question (e.g., "What is the WiFi password?")
• A preview of the answer
• Status badge — Approved, Pending, or Not Used
• Category — Check-in, Check-out, WiFi, Parking, House Rules, Appliances, Local Recommendations, Emergency, Amenities, Transportation, or Other
• Usage count — How many times this Q&A has been used in AI drafts

Filtering and Searching

Use the controls at the top of the page to find specific Q&A pairs:

• Scope tabs: Switch between Global Knowledge (applies to all properties) and Property Specific
• Search: Type keywords to filter by question or answer text
• Category filter: Filter by topic (WiFi, Parking, Check-in, etc.)
• Status filter: Filter by Approved, Pending, or Not Used

Understanding Statuses

💡 Tip: After uploading a document, check for any Pending Q&A pairs and review them. Approving accurate pairs improves your AI draft quality.

Adding a Q&A Pair Manually

1. Click the Add Q&A button in the top right
2. Fill in the fields in the side panel:
   • Question — Write it from the guest's perspective (e.g., "How do I check in?")
   • Answer — Provide the factual answer (max 2,000 characters)
   • Category — Select the most relevant topic
   • Property — Optionally assign to a specific property, or leave as Global
3. Click Save Changes

Editing a Q&A Pair

1. Click on any Q&A card to open the edit panel, or use the ⋮ menu → Edit Answer
2. Update the question, answer, category, or status
3. Click Save Changes

The edit panel also shows:

• Source — The document the Q&A was extracted from (with a link to view it)
• Confidence — The AI's confidence in the extracted information (0-100%)
• Usage Count — How many times it's been referenced in drafts
• Last updated — When the Q&A was last modified

Deleting a Q&A Pair

Use the ⋮ menu → Delete on any card. This action cannot be undone.

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📁 Content & Files

The Content & Files tab is where you manage documents uploaded for AI processing. When you upload a document, Uplisting extracts relevant information and automatically generates Q&A pairs for the Knowledge Center.

Accessing Content & Files

Navigate to Automate → AI Messaging → Content & Files.

Uploading a Document

1. Click Upload Document (or use the Import button on the Knowledge Center page)
2. Select a property to associate the document with
3. Choose your file — supported formats:

📘 Note: Maximum file size is 25 MB. Up to 10 files can be uploaded per property.

4. The file will be uploaded and processing will begin automatically

How Document Processing Works

Once uploaded, your document goes through these stages:

1. Pending — File uploaded, waiting to be processed
2. Processing — Text is being extracted and Q&A pairs are being generated
3. Processed — Complete. Q&A pairs are now available in the Knowledge Center
4. Failed — Something went wrong. Try re-uploading the file

Text is extracted using OCR technology (for images and PDFs) or direct parsing (for text documents). The AI then reads the extracted text and generates relevant Q&A pairs categorized by topic.

Q&A pairs generated with 70% or higher confidence are automatically set to Approved. Those below 70% are set to Pending for your review.

Managing Files

The file list shows:

• File name — Click to view/download the original file
• Property — Which property the file belongs to
• Size — File size
• Uploaded — Upload date
• Status — Processing status (Pending, Processing, Processed, Failed)

To delete a file, use the ⋮ menu → Delete. You'll have the option to also delete all Q&A pairs that were generated from that file.

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FAQs

Q: Which messaging channels work with AI Assist? AI Assist works across all channels available in the Unified Inbox, including Airbnb, Booking.com, email, and SMS.

Q: Is there a limit to how many drafts I can generate? There is a generous hourly limit to prevent abuse. For normal usage, you should not hit it.

Q: What happens if I upload a document with incorrect information? Q&A pairs generated from the document will appear in the Knowledge Center. Review them and mark any incorrect ones as "Not Used", or edit the answers directly.

Q: Can I use AI Assist for multiple properties? Yes. The AI automatically uses the correct property context based on the booking thread you're viewing. You can have property-specific Q&A pairs as well as global ones that apply across all properties.

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Next Steps

• Upload your property documents to the Knowledge Center to improve draft quality
• Review any Pending Q&A pairs after uploading
• Try generating drafts in the Inbox and provide feedback to help improve the AI
• Have questions or feedback? Reach out to support — we'd love to hear from you!