Knowledge Center

📚 Knowledge Center

The Knowledge Center is where you manage the Q&A pairs that power your AI assistant. These are question-and-answer pairs — written from the guest's perspective — that the AI references when drafting replies.

Accessing the Knowledge Center

Navigate to Automate → AI Messaging → Knowledge Center in the left sidebar.

Browsing Q&A Pairs

The Knowledge Center displays all your Q&A pairs in a card-based list. Each card shows:

• The question (e.g., "What is the WiFi password?")
• A preview of the answer
• Status badge — Approved, Pending, or Not Used
• Category — Check-in, Check-out, WiFi, Parking, House Rules, Appliances, Local Recommendations, Emergency, Amenities, Transportation, or Other
• Usage count — How many times this Q&A has been used in AI drafts

Filtering and Searching

Use the controls at the top of the page to find specific Q&A pairs:

• Scope tabs: Switch between Global Knowledge (applies to all properties) and Property Specific
• Search: Type keywords to filter by question or answer text
• Category filter: Filter by topic (WiFi, Parking, Check-in, etc.)
• Status filter: Filter by Approved, Pending, or Not Used

Understanding Statuses

💡 Tip: After uploading a document, check for any Pending Q&A pairs and review them. Approving accurate pairs improves your AI draft quality.

Adding a Q&A Pair Manually

1. Click the Add Q&A button in the top right
2. Fill in the fields in the side panel:
   • Question — Write it from the guest's perspective (e.g., "How do I check in?")
   • Answer — Provide the factual answer (max 2,000 characters)
   • Category — Select the most relevant topic
   • Property — Optionally assign to a specific property, or leave as Global
3. Click Save Changes

Editing a Q&A Pair

1. Click on any Q&A card to open the edit panel, or use the ⋮ menu → Edit Answer
2. Update the question, answer, category, or status
3. Click Save Changes

The edit panel also shows:

• Source — The document the Q&A was extracted from (with a link to view it)
• Confidence — The AI's confidence in the extracted information (0-100%)
• Usage Count — How many times it's been referenced in drafts
• Last updated — When the Q&A was last modified

Deleting a Q&A Pair

Use the ⋮ menu → Delete on any card. This action cannot be undone.