Reservation but no payment taken on Stripe

What to check

If your property on has "No Prepayment Needed" then no credit/debit card details will be collected from the guest as expects payment on arrival.

This may still show as "Valid Credit Card Provided" on Uplisting as the system believes there's nothing to charge.

Short term resolution

You can send the guest a Stripe invoice to pay by Credit/Debit card via email by using the steps on this Stripe guide:


Head to your Account and update your Listing's policies. More information is available on's help site here.