Content & Files

📁 Content & Files

The Content & Files tab is where you manage documents uploaded for AI processing. When you upload a document, Uplisting extracts relevant information and automatically generates Q&A pairs for the Knowledge Center.

Accessing Content & Files

Navigate to Automate → AI Messaging → Content & Files.

Uploading a Document

1. Click Upload Document (or use the Import button on the Knowledge Center page)
2. Select a property to associate the document with
3. Choose your file — supported formats:

📘 Note: Maximum file size is 25 MB. Up to 10 files can be uploaded per property.

4. The file will be uploaded and processing will begin automatically

How Document Processing Works

Once uploaded, your document goes through these stages:

1. Pending — File uploaded, waiting to be processed
2. Processing — Text is being extracted and Q&A pairs are being generated
3. Processed — Complete. Q&A pairs are now available in the Knowledge Center
4. Failed — Something went wrong. Try re-uploading the file

Text is extracted using OCR technology (for images and PDFs) or direct parsing (for text documents). The AI then reads the extracted text and generates relevant Q&A pairs categorized by topic.

Q&A pairs generated with 70% or higher confidence are automatically set to Approved. Those below 70% are set to Pending for your review.

Managing Files

The file list shows:

• File name — Click to view/download the original file
• Property — Which property the file belongs to
• Size — File size
• Uploaded — Upload date
• Status — Processing status (Pending, Processing, Processed, Failed)

To delete a file, use the ⋮ menu → Delete. You'll have the option to also delete all Q&A pairs that were generated from that file.