Booking.com Post-Connection Checklist
After connecting your Booking.com properties to Uplisting, some settings still need to be managed directly in your Booking.com extranet. This checklist will help ensure your setup is complete and that everything works as expected.
⚠️ Important: Some settings do not sync automatically between Uplisting and Booking.com. After connecting your property, please review and complete this checklist in your Booking.com Extranet.
Quick Checklist
- ✅ Add your Cleaning Fee → Guide
- ✅ Ensure all Rate Plans inherit restrictions (via Booking.com support)
- ✅ Manage Discounts & Promotions directly in Booking.com
- ✅ Add Pet Fees under Property > Property Policies
- ✅ Instant Book is always enabled (cannot be disabled via Uplisting)
- ✅ Manage Guest Inquiries directly on Booking.com (only confirmed bookings sync)
Detailed Explanations
1. Cleaning Fee
Once Booking.com properties are connected to Uplisting, cleaning fees do not sync from Uplisting to Booking.com. Cleaning fees must be added directly on your Booking.com extranet.
👉 How to configure Cleaning Fees on Booking.com
2. Rate Plans
By default, once Booking.com is connected to Uplisting, we only sync to one rate plan. This is the rate plan marked as "mapped from Uplisting" on your Booking.com extranet (usually the Standard Rate plan, though the name may differ).
While it’s possible to have multiple rate plans on Booking.com (non-refundable, weekly, monthly, etc.), these do not automatically inherit restrictions such as:
- Minimum length of stay
- Advance notice
- Closed for arrival/departure
To ensure restrictions apply across all your rate plans, contact your local Booking.com partner support and request that your additional rate plans be linked to the rate plan marked as 'Mapped from Uplisting', on your Extranet
You can say something like:
"I am connected to Uplisting as my channel manager. Uplisting is currently mapped only to my Standard rate (or specify the rate). Please sync the restrictions from the Uplisting-mapped plan to all my other rate plans."
Booking.com support will then confirm once completed. After that, any restriction set in Uplisting will sync across all your rate plans.
Booking.com Rate Plans-
When a new property is connected to Booking.com via Uplisting, the property's availability will be reset/wiped. This is standard behavior when enabling new XML connections with Booking.com.
Rate Plans and Restrictions
Properties using Non-XML rate plans:
Uplisting cannot load restrictions for these rate plans due to a limitation of Booking.com and XML connections.
Restrictions (e.g., minimum stay, closed to arrival, closed to departure) must be managed directly in the Booking.com Extranet by the property manager/owner or via Booking.com support requesting the additional rate plans to be added as child/parent to inherit restrictions.
To reapply restrictions, property managers should log in to their Booking.com Extranet, go to their Rate Plans, and edit the relevant settings.
Key Takeaway
Availability reset is automatic upon establishing a new connection.
Restrictions for Non-XML rate plans must be re-applied manually in the Booking.com Extranet.
3. Discounts & Promotions
Discounts and promotions created in Uplisting will not sync to Booking.com. These must be managed directly in your Booking.com extranet under Promotions.
4. Pet Fees
Pet fees set in Uplisting will not sync to Booking.com. You need to configure these directly in your Booking.com extranet under:
Property > Property Policies
5. Instant Book
Booking.com automatically enables Instant Book once connected to Uplisting. This setting cannot be disabled via Uplisting. If you need changes, please reach out directly to Booking.com support.
6. Guest Inquiries
Guest inquiries sent on Booking.com are not synced to Uplisting. Only messages related to confirmed bookings will appear in Uplisting. You’ll need to manage all pre-booking inquiries directly in the Booking.com extranet.
Need help?
If you have any questions or run into issues while managing your Booking.com connection to Uplisting, our team is here to help:
- 📖 Visit our Help Center
- 💬 Contact Uplisting Support directly from your dashboard
Updated 15 days ago