We provide 23 message templates to help you get started with automated guest messaging quickly. You can use, edit or delete the templates.

Common templates

1. New booking: no pre-arrival requirements [5 minutes after booking]
2. Pre-arrival 1: no pre-arrival requirements [7 days before arrival]
3. Pre-arrival 2: no pre-arrival requirements [3 days before arrival]
4. Pre-arrival 3: check-in instructions [1 day before arrival]
5. Last minute booking: check-in instructions [1 day before arrival and sent to last-minute bookings]
6. First morning of stay [20 hours after arrival and booking duration is greater than 1 day]
7. Check-out instructions [16 hours before departure and booking duration is greater than 1 day]
8. Thanks for staying with us [1 day after departure]

Pre-arrival requirement messages

A number of the messages are helpful when using our pre-arrival features. Those features are:

• Protect - Security deposits
• eSign rental agreements
• Guest identification verification

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If you don't intend on using some or all of these features, you can delete a number of the templates.

Helpful templates when using pre-arrival features

When you require a guest to verify their identity, sign a rental agreement and pay for a security deposit, it's helpful to automate chasing a guest when they have not performed one or more of those tasks. This is where the templates below are used:

1. Last minute booking: all pre-arrival requirements [1 minute after booking]
2. New booking: all pre-arrival requirements [5 minutes after booking]
3. Reminder 1A: all pre-arrival requirements outstanding [7 days before arrival]
4. Reminder 1B: requires rental agreement [7 days before arrival]
5. Reminder 1C: requires security deposit [7 days before arrival]
6. Reminder 1D: requires guest identity [7 days before arrival]
7. Reminder 2A: all pre-arrival requirements outstanding [3 days before arrival]
8. Reminder 2B: requires rental agreement [3 days before arrival]
9. Reminder 2C: requires security deposit [3 days before arrival]
10. Reminder 2D: requires guest identity [3 days before arrival]
11. Reminder 3A: all pre-arrival requirements outstanding [1 days before arrival]
12. Reminder 3B: requires rental agreement [1 days before arrival]
13. Reminder 3C: requires security deposit [1 days before arrival]
14. Reminder 3D: requires guest identity [1 days before arrival]
15. Urgent: security deposit collection failed [1 days before arrival]