• Outbound message logs

  Outbound message logs Introduction video Watch video Rules will appear even if the message won't send due to the filters you have selected Outbound message logs include all messages that could be sent. Don't be alarmed if you see several pending or failed messages, as that message may not be relevant. For example, a rule dependent on a deposit payment failing will appear here as pending even if the security deposiFew readers

• Message filters

  How to use message filters to ensure the correct messages send to each guestFew readers

• Scheduling messages

  Scheduling messages Messages are triggered based on an event and a term. Scheduling events Messages can be scheduled based on the following events: Booking Arrival Departure 1. Booking The booking event refers to when a reservation is created and/or synced to Uplisting. This is effectively the time your guest reserves your property. 💡 Use the booking event to send messages such as 'Thanks so much for booking our place. We look forward to having you!'. YFew readers

• Troubleshooting

  Troubleshooting Automated messages sent at the wrong time There are two reasons messages may send at the wrong time: The timezone on the listing is incorrect The arrival and departure time is incorrect. Learn more about Arrival and departure times. How to troubleshoot Check the listing basics tab on your listing to ensure both these settings are correct. messages-sending-wrong-tie.png (https://fFew readers

• Guest message rules

  Automated guest messages. Improve guest satisfaction and reduce inbound guest messaging.Few readers

• How to's

  How to's What's the trick to guarantee the booking confirmation message is sent before the check-in message for last-minute bookings? There's no trick to this as there's no real concept of what message should send first. What we recommend is to create a last-minute booking message which contains everything you need rather than having 2 separate messages. For this to work, don't send last-minute bookings the check-in instructions (keep the 'send this message to last-minute bookings' optFew readers

• Message rules FAQs

  Message rules FAQs I would like to automate the check-in details so that when the security deposit and guest identity are completed, they send automatically. On Airbnb, the check-in details can be sent automatically, as Airbnb deal with the payments. Does the system know this for Airbnb, or will it still request that the deposit and guest identify are still completed? So long as you don't enable the guest identity and security deposit feature for Airbnb on Uplisting then all Airbnb bookiFew readers

• Migrating from legacy messaging

  A migration guide if you signed up to Uplisting prior to April 2022Few readers

• Message templates

  Uplisting provides a number of templates to help you get startedFew readers