• Privacy

  Privacy Q: Is my personal number shown to guests? No, Uplisting’s number is used. Q: Are there OTA restrictions? Yes. For critical booking matters, Airbnb and OTAs recommend using their own messaging platforms for support and dispute resolution.Few readers

• General Functionality

  General Functionality Q: What is SMS messaging in Uplisting? SMS messaging allows hosts to send and receive short, text-based messages directly to/from guests’ mobile phones, within Uplisting’s Unified Inbox. Q: Can SMS be used for two-way communication or just one-way broadcasts ? Two-way communication is supported, provided the host sends the first message. Q: As a host, where can I send and receive SMS messages? Hosts can send and receive messages directly in their UnifiedFew readers

• Numbers & Regional Behavior

  Numbers & Regional Behavior Phone Numbers & Regional Behavior Q: What number will the guest see? Uplisting uses a pool of owned phone numbers for SMS messages. Guests will receive messages from the closest regional Uplisting number (US, UK, Australia, or Spain). We intelligently match the number based on the guest’s phone number for better deliverability and cheaper reply rates. See Country Mappings below: Country MappingsFew readers

• AI Messaging Control Center

  AI Messaging Control Center Currently comprised of: Knowledge Center: The Knowledge Center is where you manage the Q&A pairs that power your AI assistant. These are question-and-answer pairs — written from the guest's perspective — that the AI references when drafting replies. Content & Files: The Content & Files tab is where you manage documentsFew readers

• SMS messages

  Start and manage two-way SMS conversations with guests directly from Uplisting’s Unified Inbox — on web or mobile — using your dedicated Uplisting phone number.Few readers

• AI Messaging

  AI Messaging AI Messaging (Beta) Uplisting's AI Messaging helps you draft guest replies faster using AI that understands your properties, bookings, and uploaded documents. It's available directly in the Unified Inbox and comes with a Knowledge Center where you can manage the information your AI assistant uses. What's New? AI Assist in the Inbox — Generate context-aware draft replies to guest messages in one click Quick Response options — Instantly draft confirmations, declFew readers

• Message Handling

  Message Handling Q: How can hosts send an SMS message? Go to the Unified Inbox Select the guest conversation Type a message (within the 160-character limit) Choose SMS as the send method Hit Send Q: What if my message exceeds 160 characters? You’ll be prompted to shorten it before sending. If you’re using a saved message template, you can preview and edit it to reduce the length. Q: What if guests exceed the 160-character limit in replies? All messages will beFew readers

• Knowledge Center

  Knowledge Center 📚 Knowledge Center The Knowledge Center is where you manage the Q&A pairs that power your AI assistant. These are question-and-answer pairs — written from the guest's perspective — that the AI references when drafting replies. Accessing the Knowledge Center Navigate to Automate → AI Messaging → Knowledge Center in the left sidebar. Browsing Q&A PairsFew readers

• Costs & Limits

  Costs & Limits Q: Is SMS included in my Uplisting subscription? Yes, at no extra cost (within fair use). Q: Are there limits? For now, we have opted to include all messages for free. There will be guardrails to prevent abuse and ensure fair usage, but hosts do not need to worry about it.Few readers

• Content & Files

  Content & Files 📁 Content & Files The Content & Files tab is where you manage documents uploaded for AI processing. When you upload a document, Uplisting extracts relevant information and automatically generates Q&A pairs for the Knowledge Center. Accessing Content & Files Navigate to Automate → AI Messaging → Content & Files. Uploading a Document Click Upload DocFew readers