• Uplisting not syncing with Booking.com

  Uplisting not syncing with Booking.com 🚧 The most common reason that Uplisting is not syncing with Booking.com (BDC) is that the connection is not completed on Uplisting or BDC. Ensure the connection is confirmed on BDC This is the 1 reason bookings aren't importing to Uplisting, and rates and availabilities aren't syncing from Uplisting to BDC. How to fix it Typically you have one final step on the BDC channel manager page to confirm Uplisting as your channel manager. EnsuFew readers

• Failing payments via Booking.com credit cards

  Failing payments via Booking.com credit cards What causes a credit card provided by Booking.com to fail? Booking.com don't confirm a guest credit card is valid before sending to Uplisting. A booking.com credit card can fail for a few reasons: Not enough funds on the card Card has been blocked for some reason (eg. reported stolen) The card needs additional authorisation via the guests bank How to resolve The best way to resolve this is to ask your guest to update their crFew readers

• Bookings allowed with lower min stay that was set

  If you receive a booking from Booking.com with a min stay (MLOS) less than what you expected, it's most likely due to one of two potential reasons.Few readers

• How to connect to Booking.com

  You can now create Booking.com accounts and properties directly within Uplisting. You can also publish your existing Uplisting listings as new Booking.com properties, all within your Uplisting account.Few readers

• Missing guest messages

  Reasons why you may be missing Booking.com guest messagesFew readers

• Booking.com messages sending to wrong guest

  Booking.com's risk free cancellation program is not perfect and can cause issues with messages sending to the original guest.Few readers

• Booking.com Booking Payments

  Booking.com Booking Payments There are several ways to collect payments via Booking.com while connected to Uplisting Booking.com Internal payments- Payment is collected by booking.com and sent to you via Bank transfer Collect Payments via Uplisting- Booking.com sends the credit card provided at the time of booking and we charge via Stripe If you don’t accept credit cards- The guest pays you directly on Arrival/departure ❗️ Note: We do not charge the card provided for securityFew readers

• Booking allowed with lower rates

  If you receive a booking from Booking.com with a price less than what you expected, it's most likely due to an additional rate plan or a promotion.Few readers

• Booking.com Post-Connection Checklist

  Booking.com Post-Connection Checklist After connecting your Booking.com properties to Uplisting, some settings still need to be managed directly in your Booking.com extranet. This checklist will help ensure your setup is complete and that everything works as expected. ⚠️ Important: Some settings do not sync automatically between Uplisting and Booking.com. After connecting your property, please review and complete this checklist in your Booking.com Extranet. Quick CheckliFew readers

• How to connect to Booking.com (Legacy)

  How to connect to Booking.com (Legacy) Video guide on how to connect to Booking.com 🚧 Watch the video below The video below illustrates the connection process from start to finish. It's worth 4 minutes of your time. Steps required to connect your Uplisting listings with Booking.com On Booking.com For each listing Select Uplisting as your channel manager on your Booking.com admin page: Click into the listing on the Booking.com extranet Click on the account drop-doFew readers

• Add a cleaning fee to Booking.com

  Add a cleaning fee to Booking.com 🚧 Cleaning fees must be added directly on your Booking.com extranet Cleaning fees do not sync from Uplisting to Booking.com How to set cleaning fees on Booking.com Cleaning fees are set under: Property Policies Additional fees & charges ❗️ Ensure you select 'No' under 'is this already part of the rate'? Otherwise, the cleaning fee will be taken from your accommodaFew readers

• Booking.com Reservation but no payment taken on Stripe

  Booking.com Reservation but no payment taken on Stripe What to check If your property on Booking.com has "No Prepayment Needed" then no credit/debit card details will be collected from the guest as Booking.com expects payment on arrival. This may still show as "Valid Credit Card Provided" on Uplisting as the system believes there's nothing to charge. Short term resolution You can send the guest a Stripe invoice to pay by Credit/Debit card via email by using the steps on this StripeFew readers

• Booking.com reservation cancelled but not removed on Uplisting

  Why can this happen? There is a genuine reason and it's mostly good news.Few readers

• Auto-replenishment and risk of double bookings

  Auto-replenishment and risk of double bookings Introduction Auto-replenishment is an automatic default function that puts cancelled rooms back up for sale on Booking.com. For further information, see Booking.com's guide here. Why is auto-replenishment an issue Booking.com's auto-replenishment overrides the calendar availability sent from Uplisting. This is an issue ifFew readers

• How to disconnect Booking.com on Uplisting

  To fully remove a Booking.com connection from an Uplisting property, you must remove the connection on both platforms: first on Uplisting, then in your Booking.com Extranet.Few readers

• How to display all Booking.com calendar restrictions on the Booking.com extranet calendar

  Booking.com don't display all restrictions by default. Here's how to change that.Few readers

• How to link restrictions to all rate plans

  How to link restrictions to all rate plans Why aren't restrictions synced to all rate plans on Booking.com? In some cases the min length of stay, closed for arrival and closed for departure restrictions aren't synced from the (normally named) Standard rate plan on Booking.com to other rate plans you have created (for example a non-refundable rate plan). How to ensure all restrictions are synced to all rate plans Contact your account manager or Booking.com partner support and ask thFew readers