How to connect to Booking.com
You can now create Booking.com accounts and properties directly within Uplisting. You can also publish your existing Uplisting listings as new Booking.com properties, all within your Uplisting account.PopularHow to link restrictions to all rate plans
How to link restrictions to all rate plans Why aren't restrictions synced to all rate plans on Booking.com? In some cases the min length of stay, closed for arrival and closed for departure restrictions aren't synced from the (normally named) Standard rate plan on Booking.com to other rate plans you have created (for example a non-refundable rate plan). How to ensure all restrictions are synced to all rate plans Contact your account manager or Booking.com partner support and ask thPopularHow to connect to Booking.com (Legacy)
How to connect to Booking.com (Legacy) Video guide on how to connect to Booking.com 🚧 Watch the video below The video below illustrates the connection process from start to finish. It's worth 4 minutes of your time. Steps required to connect your Uplisting listings with Booking.com On Booking.com For each listing Select Uplisting as your channel manager on your Booking.com admin page: Click into the listing on the Booking.com extranet Click on the account drop-doSome readersAdd a cleaning fee to Booking.com
Add a cleaning fee to Booking.com 🚧 Cleaning fees must be added directly on your Booking.com extranet Cleaning fees do not sync from Uplisting to Booking.com How to set cleaning fees on Booking.com Cleaning fees are set under: Property Policies Additional fees & charges ❗️ Ensure you select 'No' under 'is this already part of the rate'? Otherwise, the cleaning fee will be taken from your accommodaSome readersBooking.com Booking Payments
Booking.com Booking Payments There are several ways to collect payments via Booking.com while connected to Uplisting Booking.com Internal payments- Payment is collected by booking.com and sent to you via Bank transfer Collect Payments via Uplisting- Booking.com sends the credit card provided at the time of booking and we charge via Stripe If you don’t accept credit cards- The guest pays you directly on Arrival/departure ❗️ Note: We do not charge the card provided for securitySome readersUplisting not syncing with Booking.com
Uplisting not syncing with Booking.com 🚧 The most common reason that Uplisting is not syncing with Booking.com (BDC) is that the connection is not completed on Uplisting or BDC. Ensure the connection is confirmed on BDC This is the 1 reason bookings aren't importing to Uplisting, and rates and availabilities aren't syncing from Uplisting to BDC. How to fix it Typically you have one final step on the BDC channel manager page to confirm Uplisting as your channel manager. EnsuFew readersFailing payments via Booking.com credit cards
Failing payments via Booking.com credit cards What causes a credit card provided by Booking.com to fail? Booking.com don't confirm a guest credit card is valid before sending to Uplisting. A booking.com credit card can fail for a few reasons: Not enough funds on the card Card has been blocked for some reason (eg. reported stolen) The card needs additional authorisation via the guests bank How to resolve The best way to resolve this is to ask your guest to update their crFew readersBookings allowed with lower min stay that was set
If you receive a booking from Booking.com with a min stay (MLOS) less than what you expected, it's most likely due to one of two potential reasons.Few readersBooking.com Reservation but no payment taken on Stripe
Booking.com Reservation but no payment taken on Stripe What to check If your property on Booking.com has "No Prepayment Needed" then no credit/debit card details will be collected from the guest as Booking.com expects payment on arrival. This may still show as "Valid Credit Card Provided" on Uplisting as the system believes there's nothing to charge. Short term resolution You can send the guest a Stripe invoice to pay by Credit/Debit card via email by using the steps on this StripeFew readersMissing guest messages
Reasons why you may be missing Booking.com guest messagesFew readersBooking.com messages sending to wrong guest
Booking.com's risk free cancellation program is not perfect and can cause issues with messages sending to the original guest.Few readersBooking.com Post-Connection Checklist
Booking.com Post-Connection Checklist After connecting your Booking.com properties to Uplisting, some settings still need to be managed directly in your Booking.com extranet. This checklist will help ensure your setup is complete and that everything works as expected. ⚠️ Important: Some settings do not sync automatically between Uplisting and Booking.com. After connecting your property, please review and complete this checklist in your Booking.com Extranet. Quick CheckliFew readersAuto-replenishment and risk of double bookings
Auto-replenishment and risk of double bookings Introduction Auto-replenishment is an automatic default function that puts cancelled rooms back up for sale on Booking.com. For further information, see Booking.com's guide here. Why is auto-replenishment an issue Booking.com's auto-replenishment overrides the calendar availability sent from Uplisting. This is an issue ifFew readersHow to disconnect Booking.com on Uplisting
To fully remove a Booking.com connection from an Uplisting property, you must remove the connection on both platforms: first on Uplisting, then in your Booking.com Extranet.Few readersHow to display all Booking.com calendar restrictions on the Booking.com extranet calendar
Booking.com don't display all restrictions by default. Here's how to change that.Few readersBooking allowed with lower rates
If you receive a booking from Booking.com with a price less than what you expected, it's most likely due to an additional rate plan or a promotion.Few readersBooking.com reservation cancelled but not removed on Uplisting
Why can this happen? There is a genuine reason and it's mostly good news.Few readers
