AI Messaging Control Center

Currently comprised of:

• Knowledge Center: The Knowledge Center is where you manage the Q\&A pairs that power your AI assistant. These are question-and-answer pairs — written from the guest's perspective — that the AI references when drafting replies.
• Content & Files: The Content & Files tab is where you manage documents uploaded for AI processing. When you upload a document, Uplisting extracts relevant information and automatically generates Q\&A pairs for the Knowledge Center.

Steps to make the most of the AI Assistant

• Upload your property documents to the Knowledge Center (in the Content & Files tab to improve draft quality
• Review any Pending Q\&A pairs after uploading
• Try generating drafts in the Inbox and provide feedback to help improve the AI
• Have questions or feedback? Reach out to support — we'd love to hear from you!

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FAQs

Q: What happens if I upload a document with incorrect information?

Q\&A pairs generated from the document will appear in the Knowledge Center. Review them and mark any incorrect ones as "Not Used", or edit the answers directly.

Q: Can I use AI Assist for multiple properties?

Yes. The AI automatically uses the correct property context based on the booking thread you're viewing. You can have property-specific Q\&A pairs as well as global ones that apply across all properties.

Updated on: 12/05/2026