Troubleshooting

Automated messages sent at the wrong time

There are two reasons messages may send at the wrong time:

1. The timezone on the listing is incorrect
2. The arrival and departure time is incorrect. Learn more about Arrival and departure times.

**How to troubleshoot**\

Check the listing basics tab on your listing to ensure both these settings are correct.

Listing details tab

</Image>

Automated messages aren't sending

These are the most common reasons automated messages don't send.

1. The guest didn't provide a security deposit

Suppose you have enabled the Uplisting Protect (security deposit collection feature). In that case, Uplisting will block the check-in instructions message from sending if a guest has not provided payment for their deposit.

You can override this requirement on a booking level (image below).

***

2. Guest did not sign the eSign rental agreement

If you have enabled the eSign Rental Agreement feature, Uplisting will block the check-in instructions message from sending if a guest has not signed it.

You can override this requirement on a booking level by clicking the 'Rental agreement signed' button on the booking summary.

***

3. Automated messages aren't enabled

Check that the automated message you expect to send is enabled on the Automated messages tab listings.

Updated on: 12/05/2026