How to cancel a VRBO booking

Vrbo bookings (if created using the API/XML integration) are cancelled directly on Uplisting.

Introduction

If you or your guest need to cancel a Vrbo booking you can do so directly on Uplisting. This cancellation will be reflected on your Homeaway account within an hour.

How to cancel

To cancel a booking in Uplisting, go to the Summary tab on the booking you want to cancel and scroll down. You have two options:

1. Report cancellation by owner.

2. Report cancellation by traveller (guest)

3. Confirm the cancellation on the pop-up screen.

Report cancellation

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How to refund

1. Go to the Price tab on the booking you need to refund
2. Click on 'refund payment I` to refund the first payment
3. If the booking was paid for using split payments, there may be a second payment to refund (Refund payment II).
4. Enter the amount to refund on the pop-up
5. Click the refund button

Refund payment option

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Confirm refund amount

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Updated on: 12/05/2026