> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.uplisting.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Upsells # Upsells From early check-ins to late check-outs and custom upsells, you'll have the flexibility to offer tailored experiences to your guests. ## What is Upsells? The Upsells feature allows you to offer additional services to your guests right before they finalize their reservations on your direct booking site. From early check-ins and late check-outs to custom experiences, Upsells provides the flexibility to create tailored experiences for your guests, enhancing their stay and increasing your revenue. ## How It Works for Guests: 1. **Booking Process:** When guests are finalizing their reservations on your direct booking site, they will see a selection of available upsells that they can add to their booking. 2. **Selection:** Guests can choose from a variety of upsells, such as early check-ins, late check-outs, or any custom upsells you’ve created. 3. **Confirmation:** Once selected, the upsell will be added to their booking, and the total price will be updated accordingly. 4. **Enjoy:** The guest will receive the additional service upon arrival, enhancing their overall stay. ![](https://files.readme.io/29b7875-Screenshot_2024-06-26_at_7.30.45_AM.png) ## How to Set Up Upsells: 1. **Navigate to Upsells:** Go to the left-hand side navigation menu and click on "Upsells." 2. **Manage Catalog:** In the Upsells section, you can view your catalog of products and services. Use the search bar to find specific items or filter by property. 3. **Create a New Upsell:** Click on "Create New" to add a new upsell.\ Fill in the required details such as the public name, internal nickname, image, and description. 4. **Set Availability Rules:** Define when the upsell will be available (e.g., X minutes, hours, or days after booking or before arrival).\ Set a time limit for availability if needed. 5. **Apply Additional Filters:** Specify conditions like the minimum number of nights booked or the booking site used. 6. **Set Pricing:** Enter the price and select the appropriate currency. Ensure the currency matches the property’s currency. 7. **Manual Approval (Optional):** Choose whether the upsell requires manual approval before being fulfilled. 8. **Save and Manage Orders:** Save the upsell and manage orders from the Orders page. Track the status (pending, failed, paid, etc.) and take necessary actions like approving or rejecting requests. ![](https://files.readme.io/85425a3-image.png) ## Notifications Keep up to date with managing your Upsells orders with notifications. Head to your [Notifications Settings](https://app.uplisting.io/account/notifications) to toggle email notifications on Upsells requests and purchases via email. ![](https://files.readme.io/6c26867-image.png) ## View Interactive Walkthrough
[Embedded content](https://app.supademo.com/embed/clxu9elk60f7l12o2cg1wi5kj)
*** ## FAQ's ### **General Usage:** **Q: What types of upsells can I offer?**\ A: You can offer a variety of upsells including early check-ins, late check-outs, room upgrades, special amenities, and any custom services tailored to your guests’ needs. **Q: Can I set different prices for different properties?**\ A: Yes, you can set unique prices for each property, ensuring that the upsell pricing matches the property's currency and specific requirements. **Q: How do I know if an upsell has been added to a booking?**\ A: You can track all upsell orders from the Orders page, where you will see the status of each upsell (pending, failed, paid, etc.). **Q: Can guests choose multiple upsells?**\ A: Yes, guests can select multiple upsells during the booking process, allowing them to customize their stay to their preferences. **Q: How do I handle upsells that require manual approval?**\ A: If an upsell requires manual approval, you will receive a notification. You can then review the request and approve or reject it from the Orders page. **Q: Can I edit an upsell after it has been created?**\ A: Yes, you can edit existing upsells by navigating to the Upsells section, finding the upsell you wish to edit, and updating the necessary details. **Q: Can upsells be customized for different properties or guest preferences?**\ A: Yes, you can customize upsells for different properties with specific availability and filters, and create custom upsells tailored to guests' preferences. **Q: Is there a limit to the number of upsells I can create?**\ A: There is no set limit, but it's important to manage them effectively for a positive guest experience. **Q: How can I get feedback from guests about the upsells offered?**\ A: Consider sending a post-stay survey or asking for feedback directly in your follow-up communication with guests. ## Creating & Managing **Q: What information is needed for creating or editing upsells?**\ A: You'll need to provide a name, nickname, image, description, and price. You can also set availability, apply filters, and choose a currency. ## Payment Error: **Q: What happens if there's a payment error or other issues?**\ A: Error messages will guide you, and the system will create orders with the appropriate status for follow-up action. ## Filters: **Q: How do filters work on the upsells index page?**\ A: You can filter upsells by name or property. All filters can be reset as needed. **Q: How can I filter and manage upsell orders?**\ A: Use filters like upsell nickname, guest name, property, and order status. You can update statuses using action dropdowns and confirmation modals. **Q: Can I see how much revenue upsells have generated in my insights dashboard?**\ A: Currently, upsell revenue is not displayed separately in the insights dashboard, but it may be added in a future update. **Q: Will upsells affect my overall property revenue reported in insights?**\ A: Upsell revenue is not included in property revenue figures in the insights dashboard and is tracked separately.