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# Setting Vrbo Cancellation Policies

# Setting Vrbo Cancellation Policies

You can configure the cancellation policy for each Vrbo connected listing directly within Uplisting. 


> 📘 **NOTE:**
> Currently the cancellation policy is set at an individual property level and **cannot** currently be applied to all listings in your Uplisting account at once.
>
> Once set, changes typically take up to **24 hours to sync to Vrbo** and will only apply to **future bookings**. Existing bookings will continue to follow the cancellation policy that was in place when they were made. 
>
> Vrbo cancellation policies are defined by Vrbo, and you can select from the available policy options in Uplisting.

## How to update the Vrbo cancellation policy via Uplisting
1. From your Uplisting calendar, select the relevant listing.
2. Select the **Details** tab.
3. Click the **Additional details** tab.
4. Find the **Cancellation policy** option, marked as **Vrbo only**.
5. Click the arrow to view the available cancellation policies. The available Vrbo cancellation policies shown in Uplisting include **Strict, Firm, Moderate, Relaxed, and No Refund**, as displayed in the cancellation policy dropdown.  You can only select **one cancellation policy at a time for each listing** in Uplisting. If you select a different policy, it will replace the previously selected policy for future bookings.
6. Select your preferred policy.
7. Click **Save details** to save your changes.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/b/e/b/1beb313cc044d100/image_63xjas.png)


## Understanding Vrbo cancellation policies
Vrbo offers several cancellation policy options shown on Uplisting, which determine how much refund a guest may receive depending on when they cancel their booking.

For a full explanation of what each cancellation policy means, including the applicable refund periods, please refer to this VRBO article
https://help.vrbo.com/articles/what-are-the-cancellation-policy-options


## VRBO Cancellation Policies FAQs
### Why isn't my Vrbo cancellation policy being applied?
Please check the following:
1. **Has the policy been saved in Uplisting?**
Go to **Listing > Details > Additional details** and confirm your preferred cancellation policy is selected.
2. **Have you allowed enough time for the change to sync?**
Changes can take up to **24 hours to sync to Vrbo**.
3. **Was the booking made before the policy was set or changed?**
Vrbo cancellation policy changes on Uplisting, only apply to future bookings. Existing bookings continue to follow the policy that was in place when they were made.
4. **Was a cancellation policy set when the booking was originally made?**
If no cancellation policy was set on the listing at that time, setting one later will not apply it retrospectively to existing bookings.
5. **Are you checking the correct listing?**
Cancellation policies are configured individually for each property, so please ensure you have updated the correct listing.
If you have checked the above and the policy is still not displaying or applying correctly on Vrbo after 24 hours, please contact our Support Team with the listing and booking details so we can investigate further.

### Can I bulk apply the same cancellation policy to all my listings?
No. Cancellation policies are currently set at an **individual property level**. You will need to update each listing separately.

### Will changing my cancellation policy affect existing bookings?
No. Changes to your cancellation policy only apply to **new bookings**. Any bookings confirmed before the policy was updated will continue to follow the policy that applied when the booking was made.

### I didn't have a cancellation policy set when an existing booking was made. Can I add one now?
You can set a cancellation policy for the listing at any time, but it will apply to **future bookings only**.
If the booking was made before a cancellation policy had been set, adding a policy afterwards will **not retrospectively apply it to that existing booking**.

### How long does it take for a cancellation policy change to appear on Vrbo?
Changes can take up to **24 hours to sync to Vrbo**. If the change is still not reflected after this time, first confirm that the correct policy is selected and saved in Uplisting.

### Can I create a custom Vrbo cancellation policy?
Uplisting allows you to select from the supported Vrbo cancellation policies available in the Vrbo **Cancellation policy** dropdown. For more information about the policies and their refund terms, refer to [Vrbo's cancellation policy options article](https://help.vrbo.com/articles/what-are-the-cancellation-policy-options).