> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.uplisting.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# SafeGuest Security Deposits & Waivers

# SafeGuest Security Deposits & Waivers

Safeguest manages both security deposits and damage waivers.

## Setting the Deposit Amount

On Uplisting, you can set your preferred  **Safeguest** security deposit amount on [this page](https://app.uplisting.io/automate/identity-and-deposits). Safeguest will display this amount to guests during verification.

![](https://files.readme.io/2976c04ae0139cfb07135f47a02593749988523a5c2140282e03b57e0dd23d70-image.png)

## Default Deposit

> **📘**
> If no security deposit amount is configured in Uplisting, Safeguest will default to:
> * £250 **refundable** security deposit
> * And £30 (GBP) **non-refundable** waiver.

## Waiver Calculation

On SafeGuest, guests can choose a non-refundable waiver instead of paying the SafeGuest refundable deposit.

The waiver amount is calculated as: 10% of the deposit + £5 (GBP)

**Example**:

If a listing's deposit on **Uplisting** is set to £100

![](https://files.readme.io/ed23cd208ddd4eebd2095bd3a6f02f7eccff4f1c10c931b2396405459073bc93-image.png)

On SafeGuest, guests will see the option to select either of the following:

* *£100  SafeGuest refundable deposit*
* *£15 non-refundable waiver*

![](https://files.readme.io/9d77140198b4e40cf15f7eb33891162b7e9690ec853ebc1654b3d5f5316e3acc-image.png)

> **📘**
> NOTE:
> **Guests must either choose the refundable Safeguest security deposit or non-refundable waiver**
> * This step is mandatory on the Safeguest verification flow
> * The refundable deposit is a temporary authorization **hold**

## Damage Claims

To submit a damage claim, you'd need to do so directly via SafeGuest, provided the following requirements are met:

* Claims must be submitted within 48 hours of guest check-out
* Claims must include timestamped photographic evidence and supporting documentation (such as receipts or invoices)

These requirements are outlined in SafeGuest’s Terms & Conditions, which you can review here: [https://safeguest.ai/terms-conditions](https://safeguest.ai/terms-conditions)

## Refunding Safeguest deposits for a cancelled booking

For **SafeGuest refunds, particularly for cancelled bookings**, please ask the guest to contact the **SafeGuest Support Team** directly using one of the options below:

* **WhatsApp:** Use the WhatsApp support option available through the guest’s verification link.
* **Email:** [__support@safeguest.ai__](mailto:support@safeguest.ai)

Once SafeGuest receives the refund request, their Support Team will forward it to the relevant team for processing and communicate the outcome directly to the guest.