> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.uplisting.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Knowledge Center

# Knowledge Center

## 📚 Knowledge Center

The Knowledge Center is where you manage the Q\&A pairs that power your AI assistant. These are question-and-answer pairs — written from the guest's perspective — that the AI references when drafting replies.

### Accessing the Knowledge Center

Navigate to **Automate → AI Messaging → Knowledge Center** in the left sidebar.

![](https://files.readme.io/f59ffb5f703a295fb153d9f322d5982cbe9b5b7f3c75b4cb66aae5330fecfdc5-image.png)

### Browsing Q\&A Pairs

The Knowledge Center displays all your Q\&A pairs in a card-based list. Each card shows:

* The **question** (e.g., "What is the WiFi password?")
* A preview of the **answer**
* **Status** badge — Approved, Pending, or Not Used
* **Category** — Check-in, Check-out, WiFi, Parking, House Rules, Appliances, Local Recommendations, Emergency, Amenities, Transportation, or Other
* **Usage count** — How many times this Q\&A has been used in AI drafts

### Filtering and Searching

Use the controls at the top of the page to find specific Q\&A pairs:

* **Scope tabs**: Switch between **Global Knowledge** (applies to all properties) and **Property Specific**
* **Search**: Type keywords to filter by question or answer text
* **Category filter**: Filter by topic (WiFi, Parking, Check-in, etc.)
* **Status filter**: Filter by Approved, Pending, or Not Used

### Understanding Statuses

| Status       | Meaning                                                                      |
| ------------ | ---------------------------------------------------------------------------- |
| **Approved** | Active and used by the AI when generating drafts                             |
| **Pending**  | Extracted with lower confidence (below 70%) — review and approve to activate |
| **Not Used** | Excluded from AI drafts — useful for Q\&A pairs you want to keep but not use |

> **💡 Tip:** After uploading a document, check for any **Pending** Q\&A pairs and review them. Approving accurate pairs improves your AI draft quality.

### Adding a Q\&A Pair Manually

1. Click the **Add Q\&A** button in the top right
2. Fill in the fields in the side panel:
   * **Question** — Write it from the guest's perspective (e.g., "How do I check in?")
   * **Answer** — Provide the factual answer (max 2,000 characters)
   * **Category** — Select the most relevant topic
   * **Property** — Optionally assign to a specific property, or leave as Global
3. Click **Save Changes**

### Editing a Q\&A Pair

1. Click on any Q\&A card to open the edit panel, or use the **⋮** menu → **Edit Answer**
2. Update the question, answer, category, or status
3. Click **Save Changes**

The edit panel also shows:

* **Source** — The document the Q\&A was extracted from (with a link to view it)
* **Confidence** — The AI's confidence in the extracted information (0-100%)
* **Usage Count** — How many times it's been referenced in drafts
* **Last updated** — When the Q\&A was last modified

### Deleting a Q\&A Pair

Use the **⋮** menu → **Delete** on any card. This action cannot be undone.