> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Introduction to automated messages

# Introduction to automated messages

> ❗️ This guide refers to legacy (now disabled) guest messaging
> Go to [guest message rules](https://uplisting.crisp.help/en/article/guest-message-rules-169wtsu/) to view our latest Outbound guest messaging feature.

## What are automated guest messages?

Automated guest messages keep your guest informed from booking through to check-out. They’re designed to answer questions before they arise, saving you time whilst keeping your guests happy. Create your own templates using your unique tone of voice to offer that personal touch.

## Keep it personal

You can insert dynamic message tags such as `{guest_first_name}` (which use guest booking information) to create messages that are personal to each guest. Learn more about dynamic message tags, [here](/docs/dynamic-tags-introduction).