> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.uplisting.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Content & Files

# Content & Files

## 📁 Content & Files

The Content & Files tab is where you manage documents uploaded for AI processing. When you upload a document, Uplisting extracts relevant information and automatically generates Q\&A pairs for the Knowledge Center.

### Accessing Content & Files

Navigate to **Automate → AI Messaging → Content & Files**.

![](https://files.readme.io/6f681f7f7e424e8399a5384ad4339a79e9f65882573d77b43e2660f47dec8fec-image.png)

### Uploading a Document

1. Click **Upload Document** (or use the **Import** button on the Knowledge Center page)
2. Select a **property** to associate the document with
3. Choose your file — supported formats:

| Format    | Types               |
| --------- | ------------------- |
| Documents | PDF, DOCX, DOC, TXT |
| Images    | JPG, PNG            |

> **📘 Note:** Maximum file size is **25 MB**. Up to **10 files** can be uploaded per property.

4. The file will be uploaded and processing will begin automatically

### How Document Processing Works

Once uploaded, your document goes through these stages:

1. **Pending** — File uploaded, waiting to be processed
2. **Processing** — Text is being extracted and Q\&A pairs are being generated
3. **Processed** — Complete. Q\&A pairs are now available in the Knowledge Center
4. **Failed** — Something went wrong. Try re-uploading the file

Text is extracted using OCR technology (for images and PDFs) or direct parsing (for text documents). The AI then reads the extracted text and generates relevant Q\&A pairs categorized by topic.

Q\&A pairs generated with **70% or higher confidence** are automatically set to **Approved**. Those below 70% are set to **Pending** for your review.

### Managing Files

The file list shows:

* **File name** — Click to view/download the original file
* **Property** — Which property the file belongs to
* **Size** — File size
* **Uploaded** — Upload date
* **Status** — Processing status (Pending, Processing, Processed, Failed)

To **delete a file**, use the **⋮** menu → **Delete**. You'll have the option to also delete all Q\&A pairs that were generated from that file.