> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.uplisting.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Assigning guest conversations to a teammate

You can now assign a guest conversation to a specific teammate. The assigned teammate is the person who receives notifications when the guest replies, making it easier to keep ownership of guest communication clear.

## Assign a Guest Conversation
You can assign a conversation from the **Messages** tab of a booking, booking request, or enquiry.
1. Select the booking, booking request, or enquiry to open it.
2. Go to the **Messages** tab.
3. At the top of the conversation, find **Assigned to**.
4. Select a teammate from the dropdown.
5. To remove the assignment, select the **X** button next to the **Assigned to** field, to clear the assigned teammate.

   ![](https://storage.crisp.chat/users/helpdesk/website/-/1/b/e/b/1beb313cc044d100/image_y5hrwi.png)

| New conversations start with 'Nobody' assigned. Assigning or unassigning a conversation does not send a notification to the teammate.


## Who Can Be Assigned a Guest Conversation?
The **Assigned to** list only includes:
* The **account owner**.
* **Hosts** who have:
  * Have access to the property.
  * Have the **Messages** permission.
  * Have the **Send Messages** permission.
Both permissions can be found under **Guest communication** in their team permissions.
> **NOTE**:
> Other roles, such as **Housekeepers**, do not appear in the list and cannot be assigned.
> **Important:** Anyone with the **Messages** permission can assign a conversation, even if they cannot be assigned themselves.

## How Assignments Appear in the Inbox
* When a conversation is assigned to a teammate, their initials appear in an **'initials bubble'** on the guest’s avatar in the **Unified Inbox**, as shown below:
![](https://storage.crisp.chat/users/helpdesk/website/-/1/b/e/b/1beb313cc044d100/image_1yay4a5.png)

* **If no one is assigned:** No initials bubble is shown on the guest’s avatar.
![](https://storage.crisp.chat/users/helpdesk/website/-/1/b/e/b/1beb313cc044d100/image_1g1ehvx.png)

### Filter the Inbox by Assignment
A new filter in the Unified Inbox lets you view conversations based on who they are assigned to. To view the filter, go to **Inbox > Guests**, then select the filter you need from the available list below:
* **Anyone:** shows conversations regardless of assignment.
* **Assigned to me**: shows conversations assigned to you.
* **Unassigned**: shows conversations that have no assigned teammate.
The assignment filter works alongside the existing Inbox filters and is **remembered between visits**.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/b/e/b/1beb313cc044d100/image_3krdsc.png)


## Who Gets Notified When the Guest Replies?

### When nobody is assigned
Notifications work as they did before:
	**Push notifications:** The account owner and every Host with the **Messages** permission for that property are notified.
	**Email:** The account owner and every teammate with the **Messages** permission for that property are notified.
	**Inbox:**  The conversation appears for everyone who can see it, with its unread marker.

### When someone is assigned
Only the assigned teammate receives the notification when the guest replies.
	**Push notifications:** Only the assigned teammate is notified.
	**Email:** Only the assigned teammate is notified.
	**Inbox:** Teammates can use the **Assigned to me** filter to view conversations assigned to them.

## Email Notification Limitations
Email notifications for new guest messages are only available for conversations that arrive by email, such as:
* Direct bookings
* Google
* Other channels that send the conversation by email
> **NOTE**:
> **Airbnb,** **Booking.com**, and **Vrbo** messages **do not** send email notifications from Uplisting. This has **not** changed with conversation assignment.
> Each teammate's own notification settings still apply. If a teammate has disabled guest message emails, assigning a conversation to them will **not** override their notification settings.

## Mobile App Availability
|| Conversation assignment is currently available in the **web dashboard** only. Mobile app support for assignments is planned.

The mobile app does not currently show:
* Who a conversation is assigned to.
* The assignment status.

## What the Guest Sees
Guests **cannot see who a conversation is assigned to**.
Assignment is an internal team feature and does not change what the guest sees.
## Supported Languages
The feature is available in all **six dashboard languages**.


### FAQs
**Does the guest see who is assigned?**
No. Assignment is only visible to your team.

**Does assigning or unassigning someone send a notification?**
No. Only new guest replies trigger notifications.

**Why can't I find a teammate in the Assigned to list?**
Check that they have the correct role, access to that property, and both the Messages and Send Messages permissions under Guest communication.

**Can I assign more than one person to a conversation?**
No. Each conversation can be assigned to one person at a time.

**Can I see or change assignments in the mobile app?**
Not yet. This is coming soon.