> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.uplisting.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# AI Messaging Control Center

# AI Messaging Control Center

Currently comprised of:

* **[Knowledge Center](https://uplisting.crisp.help/en/article/knowledge-center-12kbwm3/):** The Knowledge Center is where you manage the Q\&A pairs that power your AI assistant. These are question-and-answer pairs — written from the guest's perspective — that the AI references when drafting replies.
* **[Content & Files](https://uplisting.crisp.help/en/article/content-files-idp6ws/):** The Content & Files tab is where you manage documents uploaded for AI processing. When you upload a document, Uplisting extracts relevant information and automatically generates Q\&A pairs for the Knowledge Center.

## Steps to make the most of the AI Assistant

* Upload your property documents to the **Knowledge Center** (in the **Content & Files** tab to improve draft quality
* Review any **Pending** Q\&A pairs after uploading
* Try generating drafts in the **Inbox** and provide feedback to help improve the AI
* Have questions or feedback? Reach out to support — we'd love to hear from you!

***

## FAQs

**Q: What happens if I upload a document with incorrect information?**
Q\&A pairs generated from the document will appear in the Knowledge Center. Review them and mark any incorrect ones as "Not Used", or edit the answers directly.

**Q: Can I use AI Assist for multiple properties?**
Yes. The AI automatically uses the correct property context based on the booking thread you're viewing. You can have property-specific Q\&A pairs as well as global ones that apply across all properties.